Mobile Manager
Mobile Manager - 2FA Guide
SMS 2FA is an optional security feature available on Mobile Manager. To use 2FA it currently needs to be enabled on an individual basis for all Admin and Customer users. NB – Jola will develop an option to enable a Reseller to force all users on ...
QR SIMs' in Mobile Manager v1.1
Version History v1.1 – Issued 19/12/2023 QR SIMs are activated in the same way that physical SIM cards are activated within Mobile Manager. Vodafone QR SIMs are currently the exception to this, please speak to your Account Manager for details These ...
Guide to Granular User Permissions on Mobile Manager v1.0
Version History v1.0 – Date 11/04/2023 Options before April 2023 Jola Partners could create customer Users but only had 2 options: ‘Read-Only’ or ‘Edit’ access (see screenshot below): Users that were given Edit permissions had access to the full list ...
Mobile Manager Training
Our Mobile Manager Training video can be accessed and downloaded from the following ShareDrive - Mobile Manager Training Video
Removing a SIM from an Alert
How to Cancel a Cease Request
How To Cancel a Cease Request on a SIM. It is possible to cancel a Cease Request via the Mobile Manager portal with the following instructions Once Logged into your Mobile Manager portal, search for the SIM via the ICCID or MPN This will then bring ...
Mobile Router Ordering Guide
Next Select
Reseller Dashboard Guide v2
Clicking on the Customers Tab will give you further information about your customers From here you can see the total SIMs allocated to a customer, how many unactivated SIMs they have, whether they have any Bolt Ons applied, and if they have an ...
Private APN Guide
Pre-requisites You must already have access to Mobile Manager If ordering EE Private APN: You must have unactivated, Jola, EE SIMs in stock Your Mobile Manager platform must have the private APN EE tariffs linked to it that you are initially ...
Customer Dashboard Guide
Once your mobile manager portal has been created and you have created a customer you will be shown to the customer dashboard screen, this guide will cover all of the aspects of the customer section. Details Page: The Details Page is used to give a ...
How to Cease a Sim
To Cease a SIM first browse to the customer's tab on Mobile Manager and select the details button of the customer you wish to cease a SIM under. Hit the SIMs Tab and this will bring you to all the SIMs that are associated with this customer. Browse ...
Disconnections Tab
Disconnections Tab The Disconnections Tab will show you any active disconnections requests that you have with any of your SIMs. New Ofcom regulations introduced on 01/07/2019 mean that anyone can request and receive their ‘PAC’, ‘STAC’ or contract ...
Data Pools Information
If you have any questions about pools, please contact your account manager. Data pools can be set up by resellers and sized either by combining the allowances of all the SIMs in the pool or by setting the size of the pool at the end of each month, ...
Creating a Customer on Mobile Manager
Creating a Customer on Mobile Manager First select the customer option from the menu Next Press Create New From here you can Name the Customer, set up an email address you would like to use for the customer. You can also assign a Private APN and ...
Adult Content Bar Removal
Adult Content Bar Removal For Three UK - Please email support@jola.co.uk for removal, this is currently a manual process with the carrier. For O2 and Vodafone SIMs, please follow the below steps. Once Logged into your Mobile Manager Portal, select ...
Running a report against SIMs
Download the attached guide for instructions on how to run reports - Mobile Manager
SIM Swap SIMs
Download the attached guide for step by step instructions on how to SIM Swap SIMs
Tariff Changing Sims
Download the attached PDF document for step by step instructions on how to tariff change sims. This article also includes a list of sim tariffs that you cannot tariff change.
Adding Bolt-on's
Please download the attached PDF file for a step by step guide on adding Bolt On's
Allocating and Activating Sims
Please download the attached PDF guide for step by step instructions on how to Allocate and Activate sims on Mobile Manager
Creating Custom Alerts
See the below guide on how to configure Custom Alerts against sims on Mobile Manager