Allocating and Activating Sims
Please download the attached PDF guide for step by step instructions on how to Allocate and Activate sims on Mobile Manager
Mobile - Useful Troubleshooting Steps
Sim Unbar Orders may say an unbar has completed on Mobile Manager however this is a notification that the Carrier has accepted and is processing the request Sim Unbars can take up to 24 hours however these usually complete within 2 hours. If a sim ...
SIP Manager Teams Purchase and Config v3
Guide to using SIP Manager and the Microsoft 365 Admin Centre to Order and Configure Teams ‘Direct Routing’ There are 8 stages in the Teams Purchase wizard on SIP Manager: 1. Provisioning Pre-Requisites 2. Tenant Details 3. Tenant Details ...
Mobile Sims - Leadtime Matrix
O2 Dynamic Sims Activate Timescale = upto 24hrs (typically - 15mins) Bar or Unbar Timescale = upto 24hrs (typically - 15mins) Tariff change Timescale = 1st day of the following month Vodafone Dynamic Sims Activate Timescale = upto 24hrs (typically - ...
Creating Custom Alerts
See the below guide on how to configure Custom Alerts against sims on Mobile Manager
To register a SureSignal device please download and complete the SureSignal Registration form below and return to Support@jola.co.uk It takes 72 hours for the device to be registered depending on the backlog with the network. Please ensure you list ...