Removing a SIM from an Alert

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• Sim Swap information

  There are a few sims that are unable to be sim swapped. There are some sims that are unable to be SIM Swapped, please find a list of SIMs below that can and cannot be sim swapped. Networks that can SIM Swap: Vodafone O2 Three UK Networks that cannot ...

• SIM Swap SIMs

  Download the attached guide for step by step instructions on how to SIM Swap SIMs

• How to Cease a Sim

  To Cease a SIM first browse to the customer's tab on Mobile Manager and select the details button of the customer you wish to cease a SIM under.  Hit the SIMs Tab and this will bring you to all the SIMs that are associated with this customer. Browse ...

• Jola eSIM - SIM Card Changes

  Jola eSIM cards will now only display the EID32 of the SIM instead of the ICCID. An EID32 is a unique identifier of an eSIM card, these numbers will be imported into Mobile Manager and will be used for future activations.  New eSIM card Old eSIM card ...

• Jola eSIM/Three SIM Card Differences

  Jola eSIM The Jola eSIM has the ICCID (EID) and Product ID located at the bottom of the SIM card, there is also a PUK available at the top of the SIM card. The ICCID will always start 89493.   Jola Three SIM The Jola Three SIM will have the ICCID ...