Mobile - Useful Troubleshooting Steps
Sim Unbar Orders may say an unbar has completed on Mobile Manager however this is a notification that the Carrier has accepted and is processing the request Sim Unbars can take up to 24 hours however these usually complete within 2 hours. If a sim ...
SIP Manager Teams Purchase and Config v3
Guide to using SIP Manager and the Microsoft 365 Admin Centre to Order and Configure Teams ‘Direct Routing’ There are 8 stages in the Teams Purchase wizard on SIP Manager: 1. Provisioning Pre-Requisites 2. Tenant Details 3. Tenant Details ...
Allocating and Activating Sims
Please download the attached PDF guide for step by step instructions on how to Allocate and Activate sims on Mobile Manager
To register a SureSignal device please download and complete the SureSignal Registration form below and return to Support@jola.co.uk It takes 72 hours for the device to be registered depending on the backlog with the network. Please ensure you list ...
Creating Custom Alerts
See the below guide on how to configure Custom Alerts against sims on Mobile Manager