Mobile - Useful Troubleshooting Steps
Sim Unbar Orders may say an unbar has completed on Mobile Manager however this is a notification that the Carrier has accepted and is processing the request Sim Unbars can take up to 24 hours however these usually complete within 2 hours. If a sim ...
Creating a Customer on Mobile Manager
Creating a Customer on Mobile Manager First select the customer option from the menu Next Press Create New From here you can Name the Customer, set up an email address you would like to use for the customer. You can also assign a Private APN and ...
SIP Manager Teams Purchase and Config v3
Guide to using SIP Manager and the Microsoft 365 Admin Centre to Order and Configure Teams ‘Direct Routing’ There are 8 stages in the Teams Purchase wizard on SIP Manager: 1. Provisioning Pre-Requisites 2. Tenant Details 3. Tenant Details ...
Allocating and Activating Sims
Please download the attached PDF guide for step by step instructions on how to Allocate and Activate sims on Mobile Manager
To register a SureSignal device please download and complete the SureSignal Registration form below and return to Support@jola.co.uk It takes 72 hours for the device to be registered depending on the backlog with the network. Please ensure you list ...