General
Auto Bolt-Ons
The Auto Bolt-On feature is designed to ensure that users stay connected without any interruptions. On the last day of each month, the system divides the user's current data usage by the total number of days available in the month in order to ...
Information on Pool Alerts
Adding e-mail address(es) to the ‘Contact Email Address’ field for Data Pools is optional however it is recommended for the reasons outlined below: Why it is useful to add Contact Email address(es) to a Pool? Adding Contact Mail address(es) to Pools ...
Jola eSIM/Three SIM Card Differences
Jola eSIM The Jola eSIM has the ICCID (EID) and Product ID located at the bottom of the SIM card, there is also a PUK available at the top of the SIM card. The ICCID will always start 89493. Jola Three SIM The Jola Three SIM will have the ICCID ...
Manually Roam to different networks
The below steps will allow you to manually roam to a specific network when using a multi-network SIM Method for iPhones Go to Settings and then Carrier (or Mobile Data -> Network Selection for newer versions of iPhone) Toggle OFF the automatic mode ...
Guide to Permanent Roaming
Roaming services on Jola’s non-M2M Vodafone and O2 SIMs are for users who travel periodically, not for those who roam on foreign networks on a semi-permanent or permanent basis. More detail on the FUP is available in the ‘International Zones Guide ...
API Integration information
Full details on our API calls for integration into Mobile Manager can be found here - https://developers.mobilemanager.co.uk/Help
Mobile Data collection
There are delays on Network Data being visibil which varies depending on the network operator. We will accept a fault outside of these times unless there is a known issue. When a fault is raised we may also ask customers to wait an additional amount ...
DDNS (Dynamic Domain Name System) Over 4G
If you use a standard 4G mobile broadband SIM card in your 4G router then you will be unable to use Dynamic DNS. This is because 4G mobile network providers in the UK use Carrier-Grade NAT (CGNAT) which means that your 4G SIM connection is allocated ...
FPLMN (Forbidden Public Land Mobile Network)
There are three reasons your SIM could be locked by FPLMN 1. If the operation is performed while the module is scanning/attaching to a network it can interrupt and restart that process on some modules (resulting in unnecessary over-signalling). 2. If ...
Jola Mobile Fault Process
In order for us to effectively support you with your mobile query, please can you carry out the following checks; 1) Has the device been powered down for 5 minutes? - This is essentially forces to the SIM to reconnect. 2) Has the SIM been tested ...
Data buckets
A Data Bucket is a pool of data which expires when the data is fully consumed or when it reaches its’ 12-month expiry date – whichever happens first. Data Buckets are network-specific pools of a fixed size and can be associated with a customer or ...
Sims - Compatible Bolt-Ons
Below you can find what Bolt-Ons can be assigned to each SIM type
Sim Swap information
There are a few sims that are unable to be sim swapped. There are some sims that are unable to be SIM Swapped, please find a list of SIMs below that can and cannot be sim swapped. Networks that can SIM Swap: Vodafone O2 Three UK Networks that cannot ...
Mobile Sims - Leadtime Matrix
O2 Sims Activate Timescale = upto 24hrs (typically - 15mins) Bar or Unbar Timescale = upto 24hrs (typically - 15mins) Tariff change Timescale = 1st day of the following month Vodafone Sims Activate Timescale = upto 24hrs (typically - 15mins) Bar or ...
Mobile - Fault Forms
Please download and fill out the attached form with as much information and also provide examples where possible. If this form is filled out with insufficient information the carrier may come back and request further information which may delay the ...
Mobile - Useful Troubleshooting Steps
Sim Unbar Orders may say an unbar has completed on Mobile Manager however this is a notification that the Carrier has accepted and is processing the request Sim Unbars can take up to 24 hours however these usually complete within 2 hours. If a sim ...
Data APN Settings
Please see below the APN settings for the various different JolaMobile SIM cards: For all SIMs the Authentication Type must be set to PAP and Roaming needs to be Enabled, some customers have also seen the need to manually force their device to ...