Please download and fill out the attached form with as much information and also provide examples where possible.
If this form is filled out with insufficient information the carrier may come back and request further information which may delay the case.
Jola Mobile Fault Process
In order for us to effectively support you with your mobile query, please can you carry out the following checks; 1) Has the device been powered down for 5 minutes? - This is essentially forces to the SIM to reconnect. 2) Has the SIM been tested ...
Mobile - Useful Troubleshooting Steps
Sim Unbar Orders may say an unbar has completed on Mobile Manager however this is a notification that the Carrier has accepted and is processing the request Sim Unbars can take up to 24 hours however these usually complete within 2 hours. If a sim ...
Mobile Data collection
The data reporting in Mobile manager is dependent on the data from the networks. Depending on the carrier and service, update times can vary. Below is a table of services and data update timeframes, we will accept a fault outside of these times ...
Creating Custom Alerts
See the below guide on how to configure Custom Alerts against sims on Mobile Manager
Allocating and Activating Sims
Please download the attached PDF guide for step by step instructions on how to Allocate and Activate sims on Mobile Manager