Mobile Data collection

Mobile Data collection

The data reporting in Mobile manager is dependent on the data from the networks. Depending on the carrier and service, update times can vary.

Below is a table of services and data update timeframes, we will accept a fault outside of these times unless there is a known issue.

When a fault is raised we may also ask customers to wait an additional amount of time (eg. 24 hours) depending on the time of the month eg. at the start and end of the month. In addition, some carriers rely on a data session ending in order to calculate the usage – this can also add to the delay in data to Mobile Manager but no longer than 24 hours.

If no data is showing after this time period has elapsed, we will commence investigations with the relevant parties.

Data Delay
 Up to 7 days
 Up to 24 hours
 Up to 4 hours
 EE Fixed IP
 Up to 4 hours
 Up to 4 hours
 EE - Private APN
 Up to 4 hours
 Vodafone Fixed IP
 Up to 4 hours
 KPN Multi-Network
 Up to 4 hours
 KPN Multi-Network + SMS
 Up to 4 hours
 KPN Multi-Network 'PPG   (Pay-Per-GB)
 Up to 4 hours
 Three IoT/M2M
 Up to 4 hours

    • Related Articles

    • Mobile - Useful Troubleshooting Steps

      Sim Unbar Orders may say an unbar has completed on Mobile Manager however this is a notification that the Carrier has accepted and is processing the request Sim Unbars can take up to 24 hours however these usually complete within 2 hours. If a sim ...
    • Data Pools Information

      If you have any questions about pools, please contact your account manager. Data pools can be set up by resellers and sized either by combining the allowances of all the SIMs in the pool or by setting the size of the pool at the end of each month, ...
    • Data APN Settings

      Please see below the APN settings for the various different JolaMobile SIM cards: For all SIMs the Authentication Type must be set to PAP and Roaming needs to be Enabled, some customers have also seen the need to manually force their device to ...
    • FPLMN (Forbidden Public Land Mobile Network)

      There are three reasons your SIM could be locked by FPLMN 1. If the operation is performed while the module is scanning/attaching to a network it can interrupt and restart that process on some modules (resulting in unnecessary over-signalling). 2. If ...
    • Jola Mobile Fault Process

      In order for us to effectively support you with your mobile query, please can you carry out the following checks;   1) Has the device been powered down for 5 minutes? - This is essentially forces to the SIM to reconnect.   2) Has the SIM been tested ...