General
JolaPhone Oct 2023 – Admin and End User access
The process for providing access to the portal has changed, for security reasons, we no longer provide end user credentials to the portal. Admin Access You will receive an email with your administrator credentials and a set password link. Once set ...
JolaPhone Site Survey
In order to build the JolaPhone platform to the customers' needs, we require a site survey to be completed. Please download the Site Survey at the bottom of this article. There is also an accompanying help guide to assist the completion. The way we ...
New JolaPhone Platform Demo
The JolaPhone platform is being upgraded, part of this comes with some UI changes therefore we have created the video below to demonstrate these changes. This can also be viewed and downloaded here; New JolaPhone Platform Demo
Compatible Device List - JolaPhone
A number of devices are available for use on the JolaPhone platform. Below is a list of these devices. Please note – Supported devices are devices that Jola sells – or previously sold - with JolaPhone services. Compatible devices are devices ...
Number porting partners
We can currently port numbers from the following providers: • (aq) Limited trading as aql • Affiniti Integrated Solutions Ltd • aql Wholesale Limited • BT • Citrus Telecommunications Ltd • COLT Technology Services • Coms.com Ltd • Daisy ...
JolaPhone VoIP System With Virgin Media Broadband
Please note this information is for Virgin Media Business and Residential Broadband connections supplied by Virgin Media. Due to the way Virgin Media Broadband connections route, this creates an incompatibility with JolaPhone systems. There are ...
JolaPhone Call Examples Template
Please download and fill out the attached template
JolaPhone - site survey
In order to build the JolaPhone platform to the customers' needs, we require a site survey to be completed. Please download the Site Survey at the bottom of this article. There is also an accompanying help guide to assist the completion. There are a ...
Firewall settings v12
SIP ALG SIP ALG is the number one issue that will prevent phones registering to the platform. This is a setting that is quite often turned on automatically on most routers. Ensure SIP ALG is turned OFF on the router and firewalls. MTU Size The MTU ...