Once Signed into the Phone Management portal, select the Sites tab and then select the site you wish to assign a Holiday closure schedule to



From the menu found at the left of the screen, select Features

Scroll down the page or use the filter to search for Schedules (Select the settings Cog)

Click the Add Schedule button

Name the schedule and select the Holiday tick box

In the Event fields, add your Event Name and your From and To date/times. These dates and times are from when you close to when your next open.

Once configured, select Save

Next you need to assign the rule to your main inbound call route, this is typically a Hunt Group, Call Centre or Auto Attendant.

Select the Dashboard tab from the left menu and then scroll down the page to the Call Routing Groups. Select the group that has your main number configured.

 

Select the Hunt Group, Auto Attendant or Call Centre from the list

Select Features from the call group menu

Under the Calls Incoming section, select Call Forward Selective

If you have not used this feature before, Click add number and please set a default destination for calls to be forwarded, this is typically to *55 which is the voicemail box of the current group. You can also use *55 followed by an extension to push calls to a different voicemail box (eg *557283)

This will pop up the following menu at the right of the screen, click save once done

Once saved, click the Add Rule button

A menu will pop up to the right of the screen for you to apply your holiday rule.

First give your rule a name, and choose whether you want it to forward using the default destination or to a different endpoint.

Next leave the Time Schedule as All Day, Every Day

Apply your Christmas Holiday Schedule and then click Continue.

On the next screen, click continue unless you would like to apply this rule to specific inbound numbers.

Your rule is now applied and will kick in on the first date configured within the holiday schedule. If you have multiple inbound numbers, repeat these steps for each group.