Firewall settings v10

Firewall settings v10

We now have a network assessment tool that will identify whether the customer's network will work with JolaPhone


The following Ports and settings are required for the JolaPhone system to work without any issues

SIP ALG
SIP ALG is the number one issue that will prevent phones from registering to the platform. This is a setting that is quite often turned on automatically on most routers.  Ensure SIP ALG is turned OFF on the router and firewalls.

MTU Size
The MTU size needs to be set as high as possible – eg. 1500ms / 1520ms 

UDP Timeout
The UDP timeout needs to be set at >300s
(NAT Refresh/Inactivity Timer on your local network equipment - usually an edge firewall, router or NAT device)
 
Draytek Requirement
Under the Firewall Settings, Call and Data Filter need to be disabled along with the Strict Firewall. We also recommend the Routers Firmware needs to be on the Latest Version.

VoIP over Virgin Media connection
 

Phone Port Requirements

Device

Protocol

Destination

Destination Port

IP Phone & ATA Signalling

SIP

centrex-bslnws09.yourwhc.co.uk

centrex-lnwsbs09.yourwhc.co.uk

ipcomms-route62-bs11lnws13.yourwhc.co.uk

ipcomms-route62-bs12lnws14.yourwhc.co.uk

 

IP Address Range

217.32.186.0 – 217.32.186.191

IP Address Subnets

62.7.201.128/27

62.7.201.160/27

217.32.186.0/26

217.32.186.64/26

217.32.186.128/26

 

 

 

 

UDP/TCP 5060 – 5075


UDP/TCP 5060

IP Phone & ATA Media

RTP

IP Address Range

217.32.186.0 – 217.32.186.191

IP Address Subnets

62.7.201.128/27

62.7.201.160/27

217.32.186.0/26

217.32.186.64/26

217.32.186.128/26

UDP 32767 to 65535

SIP Trunk Signalling (Dynamic)

SIP

sipt-dynamic-bslnws09.yourwhc.co.uk

sipt-dynamic-route62-bs11lnws13.yourwhc.co.uk

 

sipt-dynamic-route62-bs12lnws14.yourwhc.co.uk

62.7.201.128/27

62.7.201.160/27

UDP/TCP 5060

SIP Trunk Signalling

(Static)

SIP

sipt-static-bslnws09.yourwhc.co.uk

sipt-static-route62-bs11lnws13.yourwhc.co.uk

 

sipt-static-route62-bs12lnws14.yourwhc.co.uk

62.7.201.128/27

62.7.201.160/27

UDP/TCP 5060

SIP Trunk Media (Dynamic & Static)

RTP

62.7.201.128/27

62.7.201.160/27

UDP 32767 to 65535

IP Phone & ATA

NTP

0.uk.pool.ntp.org

europe.pool.ntp.org

UDP/TCP 123

IP Phone & ATA

DNS

Supplied locally

UDP/TCP 53

Cisco Linksys Download & Configuration

HTTPS

dm-linksys.yourwhc.co.uk

193.113.10.34

193.113.11.36

TCP 443

Cisco Small Business Download & Configuration

HTTPS

dm-csb.yourwhc.co.uk

193.113.10.33

193.113.11.35

TCP 443

Panasonic

HTTPS

dm.yourwhc.co.uk

TCP 443

Download & Configuration

HTTPS

193.113.10.10

193.113.11.10

TCP 443

Polycom

Download & Configuration

HTTPS

dm.yourwhc.co.uk

193.113.10.10

193.113.11.10

TCP 443

Yealink

Download & Configuration

HTTPS

dm.yourwhc.co.uk

193.113.10.10

193.113.11.10

TCP 443

 

Polycom Remote Provisioning Server (RPS)

HTTPS

52.0.183.240

 

54.86.39.219

TCP 443

Yealink Remote Provisioning Server (RPS)

HTTPS

52.71.103.102

 

35.156.148.166

TCP 443

2N Intercom Licensing  Server

HTTPS

licenses.update.2n.cz  

TCP 443

Cisco Webex

Application

Protocol

Destination

Destination Port

WebEx Clients (Mobile, Tablet & Desktop)

Https

213.121.33.36

213.121.34.130

SRV: _xsi-client._tcp.webex-clients.yourwhc.co.uk

webex-clients.yourwhc.co.uk
webex-clients-01.yourwhc.co.uk
webex-clients-02.yourwhc.co.uk

 

UDP/TCP 443

 


Web portal

Device

Protocol

Destination

Destination Port

Call Analytics Portal

HTTPS

icscallanalytics.yourwhc.co.uk

40.115.5.58

TCP 443

Service Assurance (Emperix)

HTTPS

https://svmpnwv1.nat.bt.com

10.35.138.148

TCP 443

Voice Recording Portal

HTTPS

callrecorder.yourwhc.co.uk

193.113.10.32

193.113.11.34

Note browser access is via a redirect from the Business Portal.

TCP 443

 

Call centre application

Application

Protocol

Destination

Destination Port

Application Signaling

SIP

_sip_udp.ipcomms-btwbslnws09.bt.com

147.152.35.102/29

147.152.35.110/29

UDP/TCP 5060 to 5075

 

Application Media

RTP

147.152.35.100/29

147.152.35.108/29

UDP16384 to 32766

Cell Centre

Proprietary

applications.yourwhc.co.uk

193.113.10.12

193.113.11.12

TCP 443

UC Office

Application

Protocol

Destination

Destination Port

Application Signaling

SIP

 centrex-bslnws09.yourwhc.co.uk

62.7.201.128/27

62.7.201.160/27

Please be aware that it would be advisable to add these addresses  as they may be  used for future expansion

uc-bs12lnws14.yourwhc.co.uk

- 213.120.60.172

- 213.120.60.236

 

uc-bs11lnws13.yourwhc.co.uk

- 213.120.60.140

- 213.120.60.204

 

UDP/TCP 8933

Note: Port 5060 and Port 5075 also available

 

Application Media

RTP

62.7.201.128/27

62.7.201.160/27

UDP 32767 to 65535

Office UC Desktop & Skype for Business Plug-In Downloads

HTTPS

downloads.yourwhc.co.uk

193.113.10.27

193.113.11.27

 

TCP 443

 

Office UC Smartphone and Tablet Downloads

n/a

Apple Store

Google Play Store

 

n/a

Office UC Operation

XSI

 

officeuc.yourwhc.co.uk

193.113.10.11

193.113.11.11

TCP 443

 

Office UC Presence

XMPP

 

ums01.yourwhc.co.uk

ums02.yourwhc.co.uk

193.113.10.7

193.113.11.7

TCP 5222

TCP 1081

TCP 5281

TCP 5269

Office UC Screenshare

Proprietary

uss01.yourwhc.co.uk

uss02.yourwhc.co.uk

193.113.10.8

193.113.11.8

TCP 8443

 

Go integrator

Application

Protocol

Destination

Destination Port

Application Signalling

SIP

_sip_udp.ipcomms-btwbslnws09.bt.com

147.152.35.102/29

147.152.35.110/29

UDP/TCP 5060 to 5075

 

Application Media

RTP

147.152.35.100/29

147.152.35.108/29

UDP16384 to 32766

Go Integrator

Proprietary

applications.yourwhc.co.uk

193.113.10.12

193.113.11.12

TCP 443

 

Go Integrator Downloads

HTTPS

 

downloads.yourwhc.co.uk

193.113.10.27

193.113.11.27

TCP 443

Go Integrator License Check

HTTPS

 

ccusage.yourwhc.co.uk

193.113.10.13

193.113.11.13

TCP 443

 

Toolbar

Application

Protocol

Destination

Destination Port

Application Signaling

SIP

_sip_udp.ipcomms-btwbslnws09.bt.com

147.152.35.102/29

147.152.35.110/29

UDP/TCP 5060 to 5075

 

Application Media

RTP

147.152.35.100/29

147.152.35.108/29

UDP16384 to 32766

Toolbar

Proprietary

applications.yourwhc.co.uk

193.113.10.12

193.113.11.12

TCP 2209

 

 

Go Tapi

Application

Protocol

Destination

Destination Port

Go TAPI

XSi over HTTPS

applications.yourwhc.co.uk

193.113.10.12

193.113.11.12

TCP 443

 

Go TAPI Downloads

HTTPS

 

downloads.yourwhc.co.uk

193.113.10.27

193.113.11.27

TCP 443

Go TAPI License Check

HTTPS

 

ccusage.yourwhc.co.uk

193.113.10.13

193.113.11.13

TCP 443



    • Related Articles

    • Data APN Settings

      Please see below the APN settings for the various different JolaMobile SIM cards: For all SIMs the Authentication Type must be set to PAP and Roaming needs to be Enabled, some customers have also seen the need to manually force their device to ...

    • ZyXEL 3302 - Updating DHCP Settings

      Download the attached .PDF for a step by step guide on how to update the DHCP settings for a ZyXEL 3302

    • Change the WiFi Settings - Robustel R1520

      Download the attached guide for step by step instructions on how to change the WiFi Settings. PLEASE NOTE – All Jola supplied Robustel routers come with the Jola ‘Mobile Manager client’ app pre-installed.  When the router is first powered on the app ...

    • Change the WiFi Settings - Robustel R2110

      Download the attached guide for step by step instructions on how to change the WiFi Settings. PLEASE NOTE – All Jola supplied Robustel routers come with the Jola ‘Mobile Manager client’ app pre-installed.  When the router is first powered on the app ...

    • Change the WiFi Settings - Robustel R1510

      Download the attached guide for step by step instructions on how to change the WiFi Settings. PLEASE NOTE – All Jola supplied Robustel routers come with the Jola ‘Mobile Manager client’ app pre-installed.  When the router is first powered on the app ...