JolaPhone Oct 2023 – Admin and End User access

JolaPhone Oct 2023 – Admin and End User access


The process for providing access to the portal has changed, for security reasons, we no longer provide end user credentials to the portal.

Admin Access


You will receive an email with your administrator credentials and a set password link. Once set you can access the portal via the following URL – (JolaPhone Oct 2023)

Please note the admin credentials email is not white label therefore, please ensure the admin details within the site survey are in line with this. (See Below)

A close-up of a messageDescription automatically generated

End User Access

End user access is now provided via a reset password link which can be sent via the portal, see steps below;

To send a reset email to the user, select the users tab

A screenshot of a computerDescription automatically generated

Next select the user from the list

A screenshot of a computerDescription automatically generated

From the left menu, select Profile

A screenshot of a computerDescription automatically generated


Please Note, the Reset Password email, will be sent to the email displayed within the User details of the profile page. 
A screenshot of a profileDescription automatically generated

At the bottom of the Profile page, select Reset Password against the Portal Password field.

A screenshot of a computerDescription automatically generated

The email will come from provisioning@yourwhc.co.uk and the template is white label (See below)image

Your Users portal access credentials will be the following


Username - Found under profile page - Portal/App Username
Domain - Same as admin email
Password - Obtained via Reset Link



    • Related Articles

    • Company Dashboard Page - JolaPhone

      An overview of your Company Dashboard If you are a Company Administrator then this will be your log-in landing page once you’ve completed the initial Portal Tutorial.  Alternatively, if you’re a Service Provider Administrator, you can visit a ...

    • Call hold (User) - JolaPhone

      ​How this Feature will help you You can place a call on hold, then perform another task like contacting another User, before retrieving the call afterwards. This Feature isn’t customisable on the Business Portal and is done using your Device if it is ...

    • Feature access codes - JolaPhone

      How this Feature will help you To make things easier for your Users, you can customise the existing Feature Access Codes to reflect your previous phone system – these codes allow users to dial short-cut codes into their device to initiate ...

    • User Dashboard - JolaPhone

      An overview of your User Dashboard page The Dashboard is your log-in landing page. It displays top-line information and allows you to quickly and easily jump to other areas of the portal.  Hero Cards The two boxes at the top of the page, below your ...

    • Shared call appearance (User) - JolaPhone

      How this Feature will help you It allows your Users to have 5-20* Devices that all display your primary line number for inbound and outbound calls. This saves you having to share multiple phone numbers with clients, making it easier for them, plus it ...