JolaPhone VoIP System With Virgin Media Broadband

JolaPhone VoIP System With Virgin Media Broadband

Please note this information is for Virgin Media Business and Residential Broadband connections supplied by Virgin Media.

 

Due to the way Virgin Media Broadband connections route, this creates an incompatibility with JolaPhone systems. 
 

There are ways to bypass the issues however  if the connection is ordered with a Static IP address, Jola will be unable to resolve the issues.

 

If the connection is a Business or Residential connection with a Dynamic IP, you can bypass the settings configured in the Virgin supplied Router. 

 

To do this, you will need to purchase and additional router to manage the LAN settings (eg. DHCP, Wireless LAN, port forwarding) as the incompatibility relates to the Virgin Supplied router. 

 

In order to bypass this, you will need to configure the Virgin Router to Modem Mode and then configure the second router to manage the LAN. 

 

We would also recommend ensuring that all the Firewall Rules are configured on the second router.


    • Related Articles

    • Virgin Media - Ethernet Customer setup

      Below is a guide on how a typical Virgin Media Business On Net Ethernet setup is connected.   During your Bring Live call, we may advise alternate ports depending on suppliers requirements.

    • JolaPhone - site survey

      In order to build the JolaPhone platform to the customers' needs, we require a site survey to be completed. Please download the Site Survey at the bottom of this article. There is also an accompanying help guide to assist the completion. There are a ...

    • JolaPhone Priority - Managed Broadband Service for JolaPhone

    • Compatible Device List - JolaPhone

      A number of devices are available for use on the JolaPhone platform. Below is a list of these devices. Please note – Supported devices are devices that Jola sells – or previously sold - with JolaPhone services.  Compatible devices are devices that ...

    • Zyxel routers - Configuring for internet access (Broadband)

      Download the attached guide for step by step instruction for how to configure one of our ZyXEL broadband routers for internet connectivity.