Profile page (User) - JolaPhone

Profile page (User) - JolaPhone

An overview of your Profile page

This page shows your personal details and information on key aspects of your Service.  For administrators then this page may allow other details such as package and device changes.

User details

This shows the users:

  • Title
  • First name
  • Last name
  • Username
  • Email address
  • Site
  • User role

You can update some of these details by clicking the ‘Modify’ button, if available.  Please double-check the email is correct as this is where important updates and password reset emails are sent. 


User licensing

This shows the users:

  • Technology type
  • Number
  • Extension
  • Caller ID
  • User license

Only an Administrator can make changes to this section. You’ll receive an email if any changes made to your telephone number.


Primary Device

This lists your primary phone Model, Device and its unique MAC address. 

Only an Administrator can make changes to this section. You’ll receive an email about any changes made to your devices


Credentials

Your Portal password and Service* passcode (if available) are shown here. Both of which you can change by clicking on the relevant link and following the on-screen prompts.

*The service passcode is used to access some features and will be stated against the feature and its relevant Assist me guide.


Additional information

Administrators accessing this page may be presented with an additional Cease user button at the bottom of the page, allowing for removal of the User.

Please also note that if a User is an administrator only, so has no telephone service, then only these options will appear on this page and some with less information than shown above.

  • User details
  • Credentials

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