How this Feature will help you

It allows you to make and receive calls using your primary number, usually your desk phone, but to/from any Device such as a mobile phone. This gives you a level of privacy and the people you call are more likely to recognise the business number and answer the call.

You can also use this Feature to move calls between your Devices.

How to set up and use this feature

Click on the Call Director settings icon on the Features page.

Alert all locations for Click-To-Dial calls

Tick/untick the box depending if you’d like to make all locations ring at the same time when an outbound Click-To-Dial call is made. For example, if you click on a phone number in one of our apps, it will also dial any other devise you have so you can pick that up to carry on the call.

Call Director locations

Click the ‘Add Call Director location’ button

Add Call Director location

Details

Type in a description for your Call Director location, such as ‘My Mobile’, followed by the number.

Tick the box if you’d like unanswered calls to this number to go to your business voicemail on this service, rather than the voicemail for this number, which might be your mobile servicer providers voicemail. 

Hit the ‘Save’ button once you’ve finished.

Status

After creating your Call Director location, you’ll be redirected to the main page where all your locations will be listed.

Click the settings icon to update your location’s details if required and create incoming call rules for it. 

The details of the location will be displayed, which you can update at any point by clicking the ‘Manage’ button.

You can also create incoming call rules for this location. Click the ‘Manage’ button in the ‘Location rules’ box.   

Rule times

Type in a name for your rule.

Then select a Time Schedule from the drop-down menu. The default one is ‘All day, every day’, but you can create your own Schedule by clicking ‘Add Time Schedule’. You can find out more about this by reading the ‘Schedule’ Feature article.

Click ‘Continue’.

Rule details

Choose if you’d like to accept calls from ‘All phone numbers’ or ‘Selected’ ones during the Schedule you created.

If ‘Selected phone numbers’, you can add up to 12.

To include calls from ‘Private’ and/or ‘Unknown’ numbers, tick the box.

Hit the ‘Save’ button once you’ve finished.

After creating a rule it will appear in the ‘Location rules’ box. You can delete and edit the rule, as well as add new ones by clicking the ‘Manage’ button.

Call Director Portals (Administrator only)

These are set up by your Administrator and allow you to make outgoing calls from any Call Director location you set up, and to move calls between locations.

If you hear an error message when dialling a Portal, your Administrator has turned it off.

Here are some examples of how this can be used:

• Outbound calls - You have your mobile phone set up as a location. Use it to dial into the Call Director Portal. The Portal recognises your number and prompts you for your Service Passcode (you can locate this in on you profile page) and the destination number of the outbound call – enter both. The call is put through with your primary number displayed to the recipient and the charge is not put on your personal mobile number. 
• Inbound calls - You have your mobile phone set up as a location. You receive a call to your desk phone (primary number) – both your desk phone and mobile phone ring. You simply answer the call on your mobile, even though the caller believes they are calling your primary number (desk phone).
  
• Call move - You have your mobile phone set up as a location. You’re on a call with a client on your desk phone and need to leave the office, rather than ending the call you move it to your mobile phone. To do this, dial the Call Director Portal from your mobile phone, the call is transferred to it and the desk phone is released.

Additional information

This setting will only work correctly if an administator has set-up a Call Director Portal and provided you with the telephone number..