Shared call appearance (User) - JolaPhone
How this Feature will help you
It allows your Users to have 5-20* Devices that all display your primary line number for inbound and outbound calls. This saves you having to share multiple phone numbers with clients, making it easier for them, plus it stops them from knowing where you are when you make or receive calls.
*Support for 20 devices is only available for the top-end license, otherwise the default is 5.
How to set up and use this feature
As an Administrator, you can manage this Feature, but Users can’t.
Click on the Shared call appearance settings icon on the Features page.
App click-to-dial calls
Turn ‘on’ or ‘off’ by ticking or unticking the box. If it’s ‘on’, all your users Devices will ring when they make a call from an Application, so they can pick up one of these devices to complete the call.
Moving calls
Turn ‘on’ or ‘off’ by ticking or unticking the box. If it’s ‘on’, your users can transfer active calls between other supported SCA Devices or by dialling the correct Feature Access Code, *11, if this has not been changed by an administrator.
Multiple call arrangement (MCA) **
Turn ‘on’ or ‘off’ by ticking or unticking the box. If it’s ‘on’, your users can make calls separate calls from their Devices at the same time and still just display the primary line number.
**Support for MCA is only available for some licenses and may not appear here.
Add a Device
Click the ‘Add Devices’ button to added a new shared call apperance device, but note the User must have a Primary device set-up as this feature uses those details to make and recieve calls. If the user does not have one, then this can be setup from the Users Profile link on the sidebar menu. The primary device is the one that will appear on the Users dashboard page.
Add new Shared Call Appearance Device
From the drop-down menu, select if you want to use an ‘Existing Device’ or ‘Build a new Device’.
Existing Device
Search for and select your existing Device.
The device name for it will appear.
Then simply hit ‘Save’.
Build a new Device
Type in a name for the Device – once saved this can’t be edited.
Search for and select the model.
Type in the MAC address.
Then simply hit ‘Save’.
Status
After adding a Device, you’ll be redirected to the main page where all your Share Call Appearance Devices will be listed. From here you can delete them and add new ones.
How to set up and use this Feature – on an IP Phone
Feature access codes can be used to control the feature on a phone, please refer to the Additional information section in this article.
How to set up and use this Feature – on an Application
Feature access codes can be used to control the feature on a phone, please refer to the Additional information section in this article.
Additional information
If you have this setting turned on, and an Administrator hasn’t changed the codes, theycan transfer calls between their Shared Call Appearance Devices by dialling *11 on the Device you wish the call moved to.
Where they are using Multiple Devices you can also choose deactivate ringing on any of the devices by dialling *12, and to reactivate by dialling *13, again if an administrator has not changed these.
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