Ceases & Refunds
I have ceased my service
I have ceased my service, why have I been charged? We invoice service charges a month in advance. Any ceases due to complete within that month will be refunded on the next month’s invoice. For example, a product that is due to cease on the 12th of ...
How do I request a refund?
If your account balance is in credit and you have no further live services with Jola, please email firstname.lastname@example.org with your bank details and the credit note reference number. We will then send your refund via BACs within 14 days.
How do I cease a service? v2
We require the standard 30 days’ notice to cease all services. Please note that leased lines require 90 days’ notice. To request a cease, please see below: If you are a Reseller wanting to cease JolaMobile services, you will need to log into Mobile ...