I have ceased my service, why have I been charged?
We invoice service charges a month in advance. Any ceases due to complete within that month will be refunded on the next month’s invoice.
For example, a product that is due to cease on the 12th of June will be charged for the entire month of June. On the following month’s invoice, there will be a refund for whole of June and then a charge for the billing period up to the cease date.
See example below, this is how it would appear on your next report file (Example prices used)