If your account balance is in credit and you have no further live services with Jola, please email billing@jola.co.uk with your bank details and the credit note reference number. We will then send your refund via BACs within 14 days.
How To Cancel a Cease Request on a SIM. It is possible to cancel a Cease Request via the Mobile Manager portal with the following instructions Once Logged into your Mobile Manager portal, search for the SIM via the ICCID or MPN This will then bring ...
What is WebaBILLity? https://webabillity.co.uk/ WebaBILLity is an easy way to monitor your telephony services with Jola. You can generate online reports such as: Service charge report Calls More Than X Amount Calls Analysis You can view your phone ...
I have ceased my service, why have I been charged? We invoice service charges a month in advance. Any ceases due to complete within that month will be refunded on the next month’s invoice. For example, a product that is due to cease on the 12th of ...
Disconnections Tab The Disconnections Tab will show you any active disconnections requests that you have with any of your SIMs. New Ofcom regulations introduced on 01/07/2019 mean that anyone can request and receive their ‘PAC’, ‘STAC’ or contract ...
The SIP Trunking Platform and SIP Inbound Platform provide a lot of information about the state of calls, both successful and failed. Below is a simple guide to understanding what the status and response codes mean, both to you, and the end-user. ...