If your account balance is in credit and you have no further live services with Jola, please email billing@jola.co.uk with your bank details and the credit note reference number. We will then send your refund via BACs within 14 days.
How To Cancel a Cease Request on a SIM. It is possible to cancel a Cease Request via the Mobile Manager portal with the following instructions Once Logged into your Mobile Manager portal, search for the SIM via the ICCID or MPN This will then bring ...
What is BillNow? https://jola.billnow.com BillNow is an online portal that allows you to view your telephony services and related reports. You can generate online reports such as: Service charge report Top 10 spend by telephone number Calls analysis ...
What is a CDR? CDR stands for Call Detail Record. CDRs act as a log for all information relevant to a communication, including call duration, a sequence number, which acts as a unique identifier, origin, destination and much more. In many cases, a ...
Please download the attached excel spreadsheet and fill out the following information Device MAC address: Device Serial Number: Name: (A unique identifier of the device) Password: The Admin password of the device Once you have filled out these ...
A case must be raised with Support to try and troubleshoot the issue remotely, Support will then advise whether to return the router. Reseller to ship original router back to Jola (address below). The returned unit must include all original items ...