General
Router Returns Process – Direct Customer
In the event, a replacement router is required as part of the exiting fault case for a direct customer, Jola will action the following; Jola will provide a returns label for the router. The customer is to box up and drop off the parcel to the local ...
Router Returns Process - Resellers
A case must be raised with Support to try and troubleshoot the issue remotely, Support will then advise whether to return the router. Reseller to ship original router back to Jola (address below). The returned unit must include all original items ...
Robustel Comparison Table
HARDWARE R1510 R1520 (S) with PoE R1520 (V) R1520 (G) R2000 R2110 (Cat 4) R2110 (Cat 6) R5020 (5G) R5020 Lite (5G) EV8100 Robustel Part No' B048701 B056703 B056708 B056701 B014751 B044722 B044719 B064802 B098004 B126002 Cellular 4G (LTE Cat 4) 4G ...