Reseller to ship original router back to Jola (address below). The returned unit must include all original items (including the box) and a printout of the support case that shows the Subject Line of the fault discussion
Once the original router is received the router will be tested and a credit will be arranged based on the unit condition rules, outlined below:-
A) Faulty = full credit
B) Working = unused/A1 condition = credit 75% of purchase price
C) Working = used/graded condition or parts missing = no credit. Reseller can request Jola to:- a) arrange disposal of unit –cost £6; b) return to the reseller – cost £12 c) Provide Jola with a pre-paid postage lable.
We recommend retaining the SIM card or if the router is shipped with the SIM in the device, a SIM Swap or Cease Request must be submitted via Mobile Manager. The SIM can be usually found under a void warranty sticker, removing this sticker does not void the warranty of the device.
Do not write or apply stickers on the outer box of the device – this will affect the condition of the unit as outlined above
The reseller would purchase a replacement via Mobile Manager or their Account Manager
Jola Cloud Solutions
Whitely Mill Offices
39 Nottingham Road