2.     From there, multiple fibre optic cables (in blue) feed out to the local DSLAMs (Digital Subscriber Line Access Multiplexer) positioned near by the local street cabinets (PCPs - Primary Cross-connection Points).

3.     The black “D-side” (Distribution-side) copper cable runs from the PCP to the end customer’s premises and finishes up at the master socket, also known as Network Termination Equipment version 5 (NTE5).

4.     Here, a NTE5 socket terminates on the end user premises.  There may already be a Service Specific Front Plate (SSFP) onsite however the phone port is not to be used or connected with an analogue/dect phone as this may interfere with the data signal.

5.     Finally, your router/modem is connected to the SSFP to deliver the SOGEA broadband service. If you have a VoIP solution you may connect your phone to the router provided it has an ATA port.

Important

* Ordering SOGEA will cease any existing WLR service. Furthermore, the WLR service cannot be reinstated.

* SOGEA cannot currently be used to provide faster speeds and services over exchange only lines where the D-side copper runs directly from the local exchange to the end customer’s premises.

Important Considerations:

SOGEA along with other Single Order products are still undergoing industry learning in relation to WLR withdrawal. At present there may be circumstances whereby PSTN compatible solutions/hardware (Alarm systems, Payment devices and Critical Services) are incompatible with SOGEA, meaning they are not IP enabled. Hence these devices or services will stop working.

Careful considerations should be taken when ordering/replacing existing broadband + WLR/MPF services with SOGEA. By not taking precautions, you could put your business at risk. In the event of a SOGEA order completing for such businesses, Openreach may not revert to a broadband + WLR/MPF voice service along with the loss of the telephone number.

With this in mind, we recommend identifying your reliance on devices/solutions which operate on working PSTN (WLR/MPF) service, such as:

>       Red Care services or vulnerable customers who are using pendant solutions

>       Businesses/services that rely on phone systems based on PSTN technology such as a medical practice (whereby a VoIP solution cannot be offered)

>       PSTN based payment machines, fax machines, Security systems and Elevator/Lift services and critical services with built in emergency calls

Order Journeys

>       New Provide: brand new provide of a SOGEA service

>       Existing line: essentially converting any WLR or MPF service to SOGEA.

-          WLR to SOGEA: not currently available

-          WLR + ADSL to SOGEA: not currently available

-          WLR + FTTC to SOGEA: not currently available

-          WLR + GFAST to SOGEA: not currently available

-          MPF to SOGEA: not currently available

-          MPF + ADSL to SOGEA: not currently available

-          MPF + FTTC to SOGEA: not currently available

>       Migration of existing SOGEA/SOGFAST: not currently available

 

Installations Options - Site Visit Reason (SVR)

Openreach have introduced revised installation options which reflect the Single Order journeys and are applicable to SOGEA.  Jola currently only offers the ‘Standard’ option.

No Site Visit	Standard
Similar to the legacy self-install option whereby, an Openreach engineer will carry out works and test the line between the PCP (green street cab) and the exchange only.  Ideally suited for customers who currently have an FTTC service and do not require an appointment with customer.	Similar to todays managed install option, the engineer will visit the customer site and will carry out works to uplift the network where necessary including removing issues from the customer premises with the objective to leave the customer with an optimum working service
	Tasks include:
	1.      Upgrade to NTE5c 2.      Fit Service Specific Faceplate (SSFP) where required # 3.      Ensure customer wiring to NTE meets Openreach standards 4.      Connect the router (next to NTE) 5.      Connect 1 device* 6.      Show customer the SYNC speeds on Engineer device 7.      Complete any additional Time Related Charges (TRC) work required (within the task frame) 8.      Complete checklist

* Connectable devices include Set Top Boxes, PCs, Laptops and Smartphones, but does not include games consoles, Wi-Fi extenders and mesh units, dongles or any other units. Devices not previously connected at the customer’s premises will not be connected.
# A service specific faceplate (SSFP) will prevent the DSL signals from reaching the extensions to avoid bridge taps and maximise DSL speeds.

 

Voice Services and Number Porting

SOGEA is a data only, broadband service whereby it does NOT include a voice service. Therefore, a separate order must be placed for IP Voice (Jolaphone) and a number retention request if you wish to keep and port the existing telephone number associated to the WLR/MPF line.

It is important to note that the SOGEA order and over the top IP solutions (such as voice) are segregated orders and will require individual management as they are not linked to one another.

If you would like to provision SOGEA along with a voice service and retain the PSTN number, you can use the following steps. Please note that some downtime is expected in relation to the voice service and there will be an overlap in the PSTN/old broadband and SOGEA service (and therefore billing) . We recommend you consult Jola Support for further assistance in provisioning a voice service including lead times and expectations:

1.     Place SOGEA order first, with ample lead time for example 15-20 days

2.     Wait until the confirmed delivery date for the SOGEA has been received

3.     Place the port order / Jolaphone order along with any additional voice features including the number port/transfer request.

4.     The SOGEA should be live before the port completes but the alternative is to potentially irretrievably lose the phone number.

 

Single Order Broadband Hardware

Jola do not supply hardware for SOGEA services.

We recommend you consult with your chosen CPE vendor to confirm whether their units are compatible with Single Order Broadband products.

Analogue Telephone Adapter (ATA) Port

As mentioned earlier with Single Order Broadband products there will no longer be a PSTN (WLR/MPF) voice line and instead IP Voice solution can be ordered separately which runs on top of the Single Order, data only broadband service. In particular, the ATA port will facilitate users who may wish to keep their existing compatible telephone/handsets which connect to the ATA port.

There are several types of ATA ports, some which are dedicated ATA units, or you may find ATA ports on routers. In either case, the crucial thing is to ensure the ATA port is compatible with your chosen providers VoIP solution and is fully tested to support voice feature you wish to offer. If it is not compatible, then you may experience issues with your providers voice solution.

The following are examples of modem/router setups at the main (master) socket for SOGEA services: