DaaS Overview

• In addition to the option of purchasing equipment, the majority of the hardware in the Jola portfolio (including Robustel routers / TPLink routers / Grandstream ATAs / Grandstream ISDN-TAs) is available to order on a ‘DaaS’ (Device as a Service) rental model.

• The equipment remains the property of Jola until it is returned to Jola.

• DaaS is available over multiple minimum contract periods.

• DaaS Orders are placed via the Jola online portals, including, but not limited to, ‘Mobile Manager’ and the Jola Partner Portal.

Faulty hardware

• Faulty DaaS hardware will be replaced by Jola on an ‘Advanced Replacement’ basis.

• Please see the Jola Knowledgebase for full details of the Advanced Replacement process : https://support.jola.co.uk/portal/en/kb/articles/daas-device-returns-process

Upgrades

• Equipment taken on a DaaS model can be upgraded at any point to a more expensive model in the Jola portfolio, if such a model exists in the Jola portfolio.

• The upgrade is achieved by:

      o Placing a new DaaS order via the Jola Partner Portal.

      o Notifying Jola that the new order is for an upgrade via an email to support@jola.co.uk with:

• Details of the device being returned (this can be the serial number or the ICCID of the SIM that is being used in the router).

• The unique Jola order reference (the ‘J-Reference’).

• The original equipment must be returned to Jola with either a printout of the mail to Jola Support referencing the upgrade or with a note that includes the Jola ticket reference number from that email.

The device must be returned to:

Jola Cloud Solutions

Whiteley Mill

39 Nottingham Road

Stapleford

Nottingham

NG9 8AD

• It is the customer’s responsibility to ensure that the packaging used for returns protects the item from any damage during transit.

• Customer must also have tracking on the postage to ensure safe delivery. 

• Jola will review the returned device within 5 w/days of the return at which point the original contract will be terminated with no penalty if original device is fully functional, undamaged (fair wear and tear is ok), with all original accessories and in original box. 

• If not fully functional / damaged / has missing accessories the Partner will be invoiced as per the following principles:

      o Minor damage (e.g. insignificant scratches) but in a fully functional condition that can be used for future DaaS orders: no charge.

      o Significant damage (e.g. dents / large scratches) meaning the unit cannot be used for future DaaS orders but in a fully functional condition: invoice raised for 50% of the full purchase price of a replacement device (the price for the device on the Jola price list).

      o Significant damage and not in a fully functional condition: invoice raised for 100% of the full purchase price of a replacement device (the price for the device on the Jola price list).

• If the equipment being upgraded is a Jola 4G/5G router the customer should remove the SIM card from the original device and insert in to upgraded device.

• The minimum contract term of the upgraded device can be a different term to that of the original order. 

      o For the avoidance of doubt, the new upgraded contract is not linked to the original contract and the end-date of the new contract is not linked to the original end date.

End of minimum contract period

• At the end of the minimum contract rental period there are two options:

      o To continue to rent the device.

      o Return it to Jola with 30 days notice 

• When returning the device, notice must be served by mailing cease@jola.co.uk with the device serial number.  

• The ticket reference generated by the mail in to cease@jola.co.uk should be added to the box on a piece of paper when returning the device.

Jola Cloud Solutions

Whiteley Mill

39 Nottingham Road

Stapleford

Nottingham

NG9 8AD

• It is the customer’s responsibility to ensure that the packaging used for returns protects the item from any damage during transit.

• Customer must also have tracking on the postage to ensure safe delivery. 

• The contract end date is when the device is received by Jola.

• Jola will review the returned device within 5 w/days of receipt; if fully functional undamaged (fair wear and tear is ok), with all original accessories and in original box there are no additional charges.

• If not fully functional / damaged / has missing accessories, the Partner will be invoiced as per the following principles:

      o Minor damage (e.g. insignificant scratches) but in a fully-functional condition that can be used for future DaaS orders: no charge.

      o Significant damage (e.g. dents / large scratches) meaning the unit cannot be used for future DaaS orders but in a fully functional condition: invoice raised for 25% of the full purchase price of a replacement device (the price for the device on the Jola price list).

      o Significant damage and not in a fully functional condition: invoice raised for 50% of   the full purchase price of a replacement device (the price for the device on the Jola price list).

• If there are any Jola services linked to the Jola DaaS hardware (e.g. SIM card / SIP service) which are also no longer required, it is the Partner’s responsibility to cease these as per the standard method for doing so.