• E5 (includes Teams Phone System)
• E1 & E3 + Microsoft Teams Phone Standard
• Microsoft Business Basic + Microsoft Teams Phone Standard
• Microsoft Business Standard + Microsoft Teams Phone Standard
• Microsoft Business Premium + Microsoft Teams Phone Standard

This add-on license that is known as Microsoft Teams Phone Standard (approximately £6/user/month). This can be obtained from your reseller or Microsoft directly.

If at any point you are struggling to locate this license it can be found by following these steps

• Navigate to https://admin.microsoft.com and sign-in
• On the left nav bar – select “Billing” / “Purchase Service”.
• Click “View Products” under Purchase from Microsoft
• In the Search all product categories box – Enter “Phone”.

You will see various licenses, but these are the two you will need.

1. Microsoft Teams Phone Standard (For Users)
   
2. Microsoft Teams Phone Resource Account (For Auto Attendants & Queues)
   

Once successfully verified you should see the screen below, untick Exchange and Exchange Online protection this is not needed and will cause issues it is ticked in default.

Now this is complete you should have successfully connected you domain. 

Set-CsPhoneNumberAssignment -Identity "<User name>" -PhoneNumber "<E.164 Tel Number>" -PhoneNumberType DirectRouting

Example:

Set-CsPhoneNumberAssignment -Identity teamstest@87kfyq.onmicrosoft.com -PhoneNumber +441332315901 -PhoneNumberType DirectRouting

Grant-CsOnlineVoiceRoutingPolicy -Identity <User> -PolicyName “CallAnywhere”

Example:

Grant-CsOnlineVoiceRoutingPolicy -Identity teamstest@87kfyq.onmicrosoft.com -PolicyName “CallAnywhere”

To check for errors in the config (i.e., to check whether call issues in this 48-hour period are due to the propagation delay and not config errors) you are able to run the following PowerShell command:

 Get-CsOnlineUser-Identity <Username>

Use the above command if inbound calls only are failing. The response will be as follows i.e., the correct number for the user in question in the e164 format.

Creating a Resource account

Login to Microsoft teams admin centre and navigate to Voice > Resource accounts here you

can build auto attendants & call queues.

PowerShell Commands for Resource Accounts needing a CLI

 This command is only needed if configuring Resource accounts and needs to be repeated for every resource (i.e., Auto Attendants / Call Queues). 

Set-CsPhoneNumberAssignment –Identity "<User name>" -PhoneNumber "<E.164 Tel Number>" -PhoneNumberType DirectRouting

(Example)

Set-CsPhoneNumberAssignment -Identity AA@uc-support.co.uk -PhoneNumber +441332315900 -PhoneNumberType DirectRouting

Grant-CsOnlineVoiceRoutingPolicy -Identity <User> -PolicyName “CallAnywhere”

(Example)

Grant-CsOnlineVoiceRoutingPolicy -Identity AA@uc-support.co.uk -PolicyName “CallAnywhere”

***PLEASE NOTE*** 
  It can take up to an hour before you are able to run the command after completing.
Once you have successfully run all the commands it can take up to 48 hours for the user to be able to make and/or receive calls.  This is a known Microsoft issue that they are working to improve. 

During this 48 hour period:
The user may be able to make but not receive calls (or vice versa).  
They may temporarily be able to make or receive calls and then lose this facility.

To check for errors in the config (i.e., to check whether call issues in this 48-hour period are due to the propagation delay and not config errors) you are able to run the following PowerShell command:

Get-CsOnlineUser -Identity <Username>

Use the above command if inbound calls only are failing. The response will be as follows i.e., the correct number for the user in question in the e164 format.

LineURI                       : tel:+44xxxxxxxxxx

7.3 Adding new Users / Resources to a live tenant

When you have a live tenant you are able to make changes to the tenant in the ‘TEAMS’ section > ‘MANAGE TENANTS’ sub-section in SIP Manager. Please see separate guide in Knowledgebase for more information on the ‘MANAGE TENANTS’ section of SIP Manager for detailed information, available here: https://support.jola.co.uk/portal/en/kb/articles/sip-manager-guide-to-manage-tenants. 

When the changes have been made in SIP Manager the tenant needs to be configured using PowerShell.  The steps to follow are as below.

The ‘Stages’ and ‘Assumptions’ referred to below are those referred to in the  “Configuring the tenant and adding User and Resource Accounts” section at the top of this guide.

7.4 Removing Users from a live tenant

There have been recent changes to the commands required for removing a user from a phone number. The below command now handles this:

Remove-CsPhoneNumberAssignment -Identity <User name> -RemoveAll

Unassigning the phone number from the User or Resource account will automatically set ‘EnterpriseVoiceEnabled’ to False. The phone number will continue to be available in the tenant.

Once the commands above have been run remove the user within SIP Manager and click Manual Sync.

8. Call Recording

If you wish to set up call recording on your Teams Tenant and find out how to view/download recorded calls please refer to ‘Guide to Jola Call Recording platform, available here: https://support.jola.co.uk/portal/en/kb/articles/guide-to-jola-call-recording-platform-v5