Platform Guides
Calls (Site) - JolaPhone
An overview of your Site Calls page It displays all your Site Call information, including: Call to/from – shows the telephone number of the number called or the number of the person that called you and on the left-hand side you will see the following ...
Sites list - JolaPhone
An overview of your Sites List Let’s you see all of your Sites in one place, view key information and quickly jump to a Site’s Dashboard to change settings. Viewing and finding Sites You can choose how many Sites are shown per page, and use the arrow ...
Numbers page (Site) - JolaPhone
An overview of your Site Numbers page This page lists out all of the number ranges that have been added to the service using the number portability process. <Image coming soon> Number Ranges The Site’s numbers are batched into a ‘Number Range’ ...
Devices page (Site) - JolaPhone
An overview of your Site Devices page It displays all the Devices across the Site and allows you to manage them and add new ones (where supported). Devices list The Devices are listed with the following details which will show on a single page when ...
Voice portal - JolaPhone
How this Feature will help you It allows you to set up a central number to then manage certain Feature settings from any Device, such as Auto Attendant greetings. This can be particularly handy when working remotely. Users can also dial into the ...
Call director portals - JolaPhone
How this Feature will help you It allows you to create a central number that your Users can dial to make an outbound call from a Device not on the service, i.e. a home landline or personal mobile phone, but it presents the business number to the call ...
Voicemail management - JolaPhone
How this Feature will help you It allows you to enable or disable Voicemail for the Site and additionally disable the voicemail to email function on a per-user basis. How to set up and use this feature Click on the Voicemail Management settings icon ...
Time/Holiday Schedules - JolaPhone
How this Feature will help you You can use Schedules to create time of day and/or specific day rules on certain Features used by all your Sites, such as Auto Attendants, Call Centres and Hunt Groups. Having these rules will help you manage calls to ...
Group calling line ID - JolaPhone
How this Feature will help you So your customers and suppliers can easily recognise your calls, it can present a single outward-facing number to them, regardless of which User (or selected Group of Users) in your Site calls them. How to set up and ...
Feature access codes - JolaPhone
How this Feature will help you To make things easier for your Users, you can customise the existing Feature Access Codes to reflect your previous phone system – these codes allow users to dial short-cut codes into their device to initiate ...
Calling rules (Site) - JolaPhone
How this Feature will help you It allows you to easily control the types of calls your Users make or receive, such as international ones. How to set up and use this feature Click on the Calling Rules settings icon on the Features page. There’s a ...
Account and authorization codes - JolaPhone
How this Feature will help you To make it easier for you to track and audit calls, Users can assign an Account Code to certain outgoing calls, which will show up in your billing reports. For example, to charge clients for long-distance calls. ...
Phone services - JolaPhone
How this Feature will help you Choose whether to allow your Users to see any Company or Group Contacts on their devices. How to set up and use this feature Click on the Phone Services settings icon on the Features page. You’ll see the status of your ...
Group contact directory - JolaPhone
How this Feature will help you You can create a directory of external contacts, up to 1000, that your users regularly make or receive calls to and from, such as a supplier or key customer. Once complete, you can add it to supported Devices on a Site ...
Company contact directory - JolaPhone
How this Feature will help you It makes it easy for you to create companywide, internal contact directories of Users and Enhanced call groups such as your Hunt Groups and Call Centres numbers. Once you’ve created your directories, you can add them to ...
Series completion - JolaPhone
How this Feature will help you It can reduce missed calls and give you greater control over who can handle certain incoming calls. If a User in the Series Completion group is busy, the Feature hunts for somebody that’s available, in the order you ...
Call Pickup Groups - JolaPhone
How this Feature will help you To give you greater control over who can handle certain incoming calls, you can create Pickup Groups that allow any User within them to answer. Think of it as an even more simplistic version of the Hunt Group and Series ...
Group Paging (Tannoy Service) - JolaPhone
How this Feature will help you Users in a Group can broadcast tannoy-type messages to other users or Devices. This differs to the ‘Push-to-Talk’ Feature, which is just one-to-one messaging., Group paging is one to many. How to set up and use this ...
Flexible seating host - JolaPhone
How this Feature will help you It allows you to turn a Device into a hot desking phone. Users with the Flexible Seating Guest Feature can then temporarily log in to the Device to make and receive calls, while displaying their own number. How to set ...
Custom ringback group - JolaPhone
How this Feature will help you It gives you the option to personalise the audio all your callers will hear when making a call to any of your users of features, rather than the traditional ‘ring-ring’. This could be music, a company announcement or to ...
Call park - JolaPhone
How this Feature will help you To give your Users greater flexibility, Call park allows them to put a call on hold and answer it on another Device or forward it to another User’s extension. While the call is parked they can make or receive other ...
Features Page (Site) - JolaPhone
An overview of your Site Features page It contains all the Features available to your Site as part of your package. The Features are split into categories relevant to what they do. By clicking the arrow in the top-right corner of each category will ...
Site Dashboard - JolaPhone
An overview of your Site Dashboard If you are a Site Administrator then this will be your log-in landing page* once you’ve completed the initial Portal Tutorial. Alternatively, if you’re a Service Provider or Company Administrator, you can visit a ...
Voicemail settings - JolaPhone
How this Feature will help you If you can’t take a call for some reason, rather than lose it, you can have the call answered by an automated system so the caller can leave a message. You can then pick up your messages later on in a number of ways, ...
Selective call rejection - JolaPhone
How this Feature will help you It makes it easier to manage your incoming calls by letting you create rules that block selected calls based on phone numbers, times, and days of the week. When a caller from a blocked number makes a call, they will ...
Selective call acceptance - JolaPhone
How this Feature will help you It makes it easier to manage your incoming calls by letting you create rules that only allow selected calls to be accepted based on phone numbers, times, and days of the week. When a caller from a number that is not ...
Pre-alerting announcement - JolaPhone
How this Feature will help you To make callers aware of key information when calling a user, even before they hear ringing audio when calling, you can add a pre-alert audio message. This for example could be used to warn them that you are on holiday ...
Do not disturb (DND) - JolaPhone
How this Feature will help you Sometimes, you just need to be left alone to concentrate on a particular task. By turning on your Do not disturb (DND) Feature, your Device(s) won’t ring – instead, they’ll go straight to Voicemail. If the Voicemail ...
Call forwarding - JolaPhone
How this Feature will help you To avoid missing important calls, Call forwarding allows you to create rules that will forward incoming calls to another destination if one or more of your rules is matched. For example, if you’re busy on another call ...
Call forward selective - JolaPhone
How this Feature will help you To avoid missing important calls, this feature allows you to create rules based on certain criteria that will forward incoming calls to another destination if one or more of your rules is matched. For example, you could ...
Custom ringback user - JolaPhone
How this Feature will help you It gives you the option to personalise the audio your callers will hear when making a call to you, rather than the traditional ‘ring-ring’. This could be tbc.. How to set up and use this Feature – on the Business Portal ...
Alternate Numbers - JolaPhone
How this Feature will help you It’s great for businesses that operate in different geographical locations, but want the ease of answering one central, primary number. You can provide your User with up to 10 other numbers (11 in total) with a range of ...
Auto Attendant Creation - JolaPhone
How this Feature will help you It’s like an automated receptionist that can quickly and professionally direct callers to the User or department they require, without you needing a person to do it. The Feature greets the caller and provides them with ...
Hunt Group Features- JolaPhone
Customise your Hunt Group After creating your Hunt Group, you’ll be redirected to the customisation page where you can manage the Feature’s settings. There’s a navigation sidebar for the three main customisable settings, simply click on the one you’d ...
Hunt Group Creation - JolaPhone
How this Feature will help you It can increase the likelihood of your incoming calls getting answered by spreading them across one of your teams, such as sales or support. It can work well if you don’t get many calls and have staff available to ...
Call Center Features- JolaPhone
Customise your Call Centre After creating your Call Centre, you’ll be redirected to the customisation page where you can manage its settings. Note the first tab you land on will be Announcements. You can select which settings you’d like to manage ...
Call Center Features- JolaPhone
Customise your Call Centre After creating your Call Centre, you’ll be redirected to the customisation page where you can manage its settings. Note the first tab you land on will be Annoucements. You can select which settings you’d like to manage ...
Call Center Creation - JolaPhone
How this Feature will help you Calls to a central phone number, from your customers, are distributed to multiple Users across your Site(s) based on the call distribution policy you create. It’s like a Hunt Group, only more advanced, with additional ...
Company Dashboard Page - JolaPhone
An overview of your Company Dashboard If you are a Company Administrator then this will be your log-in landing page once you’ve completed the initial Portal Tutorial. Alternatively, if you’re a Service Provider Administrator, you can visit a ...