Platform Guides
Reset your application password - JolaPhone
How to Reset your application password Once Signed into the phone management portal, select the Users tab Once on the users tab, select the user you wish to setup Cisco Webex against by clicking the settings cog or the blue text of the Users name. In ...
Profile page (User) - JolaPhone
An overview of your Profile page This page shows your personal details and information on key aspects of your Service. For administrators then this page may allow other details such as package and device changes. User details This shows the users: ...
Applications page (User) - JolaPhone
An overview of your Applications page Here you can set and reset your Application password, and view, launch and download any Applications that are available to you as part of your service package. For ease of use, you’ll find your Applications are ...
Devices page (User) - JolaPhone
An overview of your Devices page It shows all the Devices set up for you, including physical phones and telephone Applications. Primary Device The main Device is often, but not always, a physical phone and is indicated by a green ‘Primary’ flash. If ...
Contacts page (User) - JolaPhone
An overview of your Contacts page This is your address book where you can view, add or search personal Contacts. You can choose how many Contacts are shown per page, and use the arrow keys to scroll back and forth through them. How to add a new ...
Three way call (User) - JolaPhone
How this Feature will help you If you’re on a call with one other person and it would help to have a third person join your conversation, Three way call allows you to do this without having to end the call and set-up an external conference call. ...
Last number redial (User) - JolaPhone
How this Feature will help you To save you time, Last Number Redial allows you to call the person you last spoke to at the touch of a single button. Please note, this Feature is only available on certain IP Phones and Applications, it isn’t ...
Call return (User) - JolaPhone
How this Feature will help you To save you time, Call return allows you to quickly call the last person that rang you, whether you answered or not. It works a bit like Last number redial, but calls the last person to ring you instead. Please note, ...
Call hold (User) - JolaPhone
How this Feature will help you You can place a call on hold, then perform another task like contacting another User, before retrieving the call afterwards. This Feature isn’t customisable on the Business Portal and is done using your Device if it is ...
Simultaneous Ring (User) - JolaPhone
How this Feature will help you To reduce the chance of missing an important call, Simultaneous Ring will call up to ten other Devices at the same time, whenever your primary office Device or number is called. For example, it could call your business ...
Sequential ring (User) - JolaPhone
How this Feature will help you To reduce the chance of missing an important call, Sequential Ring will call up to five other Devices in order if your primary office Device is unanswered. This could be your business mobile, personal mobile or a ...
Remote office (User) - JolaPhone
How this Feature will help you Similar to the Call Director feature, when you’re away from the office, you can make and receive calls from another Device, but other Users will see your primary office calling line ID. This gives you a level of ...
Hot desking guest (User) - JolaPhone
How this Feature will help you It allows you to log in to another Device that has the Hot Desking Host Feature enabled, allowing you to make and receive calls from that device, while displaying your own number and Calling Line ID. Ideal if your ...
Flexible seating guest (User) - JolaPhone
How this Feature will help you You can temporarily log in to a Flexible Seating Host Device to make and receive calls, while displaying your own number. How to set up and use this feature Click on the Flexible Seating Guest settings icon on the ...
Call director (User) - JolaPhone
How this Feature will help you It allows you to make and receive calls using your primary number, usually your desk phone, but to/from any Device such as a mobile phone. This gives you a level of privacy and the people you call are more likely to ...
Voice portal calling (User) - JolaPhone
How this Feature will help you If you’re working remotely, it allows you to manage certain Feature settings from any Device using a dedicated phone number. How to set up and use this feature Click on the Voice Portal settings icon on the Features ...
Busy lamp field (BLF) - JolaPhone
How this Feature will help you You can visually monitor the call status of up to 50 Users on your Device and a Sidecar attachment if you have one. You will know instantly if they are busy or idle simply by looking at the colour of the LED next to ...
Speed dial 8 (User) - JolaPhone
How this Feature will help you It makes it easier and quicker for you to call the numbers you dial often. Once set up, you simply press a single digit (from 2 to 9) on your Device/Application to call a company or person. How to set up and use this ...
Speed dial 100 (User) - JolaPhone
How this Feature will help you It makes it easier and quicker for you to call the numbers you dial often. Once set up, you simply press two digits (from 00 to 99) on your Device/Application to call a company or person. How to set up and use this ...
Distinctive ring (User) - JolaPhone
How this Feature will help you You can tell who is calling you, such as a key contact or manager before you even pick up the phone. You can do this for up to 12 external numbers and choose a Time Schedule for when your Distinctive Ring rule applies. ...
Directed call pickup with barge in warning tone (User) - JolaPhone
How this Feature will help you You can stop important calls being missed by answering another User’s Device if they’re away from their desk. You can also interrupt another User’s call if you need to tell them something urgent – this can be handy for ...
Calling line ID blocking (User) - JolaPhone
How this Feature will help you You can withhold your name and number, so the people you ring outside your Company don’t know who you are or where you’re calling from. How to set up and use this feature Click on the Calling Line ID Blocking settings ...
Push to talk (User) - JolaPhone
How this Feature will help you It allows you and other Users to quickly and automatically connect, without the need to answer a call, similar to an intercom service. You can choose if it’s a one-way or two-way conversation. How to set up and use this ...
Call waiting (User) - JolaPhone
How this Feature will help you So you can prioritise your calls, Call waiting allows you to answer another incoming call while you’re already on another one. Please note, this feature is only available on certain IP Phones and Applications and is ...
Call transfer (User) - JolaPhone
How this Feature will help you It gives you several transfer options, including returning the call back to you if the other User doesn’t pick up. How to set up and use this feature Click on the Call transfer settings icon on the Features page. ...
Call notify (User) - JolaPhone
How this Feature will help you Call Notify lets you focus on important tasks by sending you an email alert, rather than ringing your Device, if an incoming call matches one or more of the rules you set up. The caller will still hear ringing. You can ...
Call barge in exempt (User) - JolaPhone
How this Feature will help you It stops other Users from joining your active calls if they attempt to use the Directed Call Pickup With Barge In Feature. Although, disabling it can be helpful if you’d like another User to jump in and assist you on a ...
Automatic hold/retrieve (User) - JolaPhone
How this Feature will help you It allows you to automatically hold and retrieve incoming calls without having to use a Feature Access Code. You’ll find it really helpful if you manage lots of calls, like a receptionist, as you can send a caller to a ...
Automatic callback (User) - JolaPhone
How this Feature will help you To avoid the frustration and time it takes to keep trying somebody that’s engaged on another call, this Feature will automatically call the person for you as soon as they become available. How to set up and use this ...
Anonymous call rejection (User) - JolaPhone
How this Feature will help you It blocks callers that withhold their number and plays them an automated message explaining why their call hasn’t connected. Your Device won’t ring and you’ll receive no notification of the attempted call. How to set up ...
Shared call appearance (User) - JolaPhone
How this Feature will help you It allows your Users to have 5-20* Devices that all display your primary line number for inbound and outbound calls. This saves you having to share multiple phone numbers with clients, making it easier for them, plus it ...
Internal calling line ID delivery (User) - JolaPhone
How this Feature will help you It lets you view an on-net incoming caller’s ID information from inside your Site, so you can greet them by name or get an advanced warning of how to best manage their call. How to set up and use this feature As an ...
Hot desking host - JolaPhone (TBC)
TBC - pending process confirmation.
External calling line ID delivery (User) - JolaPhone
How this Feature will help you It lets you view an on-net incoming caller’s ID information for calls from outside of your Site so you can greet them by name or get an advanced warning of how to best manage their call. How to set up and use this ...
Connected line ID restriction (User) - JolaPhone
How this Feature will help you It gives you an added privacy option where you can either allow or stop somebody from seeing your phone number in their dialled list, when another User has forwarded their call to you. How to set up and use this feature ...
Call policy - JolaPhone
How this Feature will help you It gives you an added privacy option by allowing you to decide whether an incoming caller knows if you’ve forwarded them on to another destination or not. For example, someone on this platform, but from a different ...
Features page (User) - JolaPhone
An overview of your Features page It contains all the Features available to you as part of your package. The Features are split into categories relevant to what they do. By clicking the arrow in the top-right corner of each category will either ...
Calls page (User) - JolaPhone
An overview of your Calls page It shows all your Call information and is where you can manage your Call Recordings and Voicemail if they are included with your package. Calls This tab lists all the Calls you’ve made (To), received (From) and missed, ...
User Dashboard - JolaPhone
An overview of your User Dashboard page The Dashboard is your log-in landing page. It displays top-line information and allows you to quickly and easily jump to other areas of the portal. Hero Cards The two boxes at the top of the page, below your ...
Users Page - JolaPhone
An overview of your User's page See all of your Users in one place, view key information and quickly jump to a User’s Dashboard to change settings. Note, if you are accessing this from a mobile device then you will see fewer columns, the view below ...
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