Yealink - Factory Default Process
Model - SIP-T46U
1. To Factory
Default this device ensure you are on the idle screen.
2. Hold Down
the OK Button for 5 Seconds.
3. A message
will show “Warning Reset to Factory Setting?”
4. Press Okay
5. The device
will then reboot and Factory Default.
Model - W52P
The following process can be followed to factory default a Yealink W52P handset, please note this is the manual process due to the Web Interface being locked out once the device has provisioned.
off the unit - if powered by PoE this might mean unplugging the network
- Press and
hold the connect button on the base station
until all 3 status lights are on, showing solid green
the button and wait 5 minutes
off the unit
phone may update it's configuration after the reboot which may result in a
second reboot process automatically within a minute or two of the first
Jola Mobile Fault Process
In order for us to effectively support you with your mobile query, please can you carry out the following checks; 1) Has the device been powered down for 5 minutes? - This is essentially forces to the SIM to reconnect. 2) Has the SIM been tested ...
What to do if you are unhappy Most queries can be resolved without the need to raise a complaint. To assist with service issues, we would encourage customers to review our Customer Service Guide. The guide includes timescales for delivery/fix of the ...
Yealink Provisioning Guide
See the attached file for a step by step guide on how to provision a Yealink Device
DaaS Hardware Returns Process
DaaS – Hardware returns process – Resellers This is an ‘Advanced Replacement’ returns process for DaaS (Device-as-a-Service – rental). products only. If a device was purchased from Jola and not ordered as DaaS, please visit: ...
Router Returns Process - Resellers
A case must be raised with Support to try and troubleshoot the issue remotely, Support will then advise whether to return the router. Reseller to ship original router back to Jola (address below). The returned unit must include all original items ...