If you are a Mobile Manager user, you can order a SIP Overlay service with TP-Link router via Mobile Manager portal. The TP-Link routers can only be ordered as part of a package which also includes the SIP Overlay service and Jola SIM (*).

 * - Customers can use any Jola tariff with SIP Overlay (or, in fact, any form of connectivity, supplied by Jola or another party) however, Jola have created a tariff which is specifically designed for PSTN replacement (‘MultiNet UK4Net SIP Unlimited’ with options for 1, 2 and 3 year terms). This tariff exclusively allows the user to make and receive calls using the Jola SIP Overlay service. The SIM does not connect to the public internet. This tariff means there is no chance of data bill shock.

 Please note that the SIP Overlay component will complete on, or around, the date that the router is delivered. A new geographic number will be assigned to the SIP Overlay service. When live, the SIP Overlay service is managed in your SIP Manager portal.

 To place an order for a TP-Link and SIP Overlay service, please follow the steps:

1.1       Log into Mobile Manager portal.

1.2       On the menu on the left-hand side go to ‘Customers’ section and choose the Customer you wish to order the device for.

1.3       Click on ‘Details’ button of a chosen customer.

1.4       Go to ‘SIMs’ tab and click on ‘Order New’ and choose ‘Order Device’.

1.5       Populate the first five fields with the following:

·      ‘Device’ - select  ‘TP-Link MR6500v’.

·       ‘Operator’ - select Operator you want your SIM to be provided on.

·        ‘DaaS/Purchase’ - select Purchase, or a DaaS term option (i.e. how long you want to rent the router for).

Please note that If the TP-Link is ordered using the 'DaaS' model, the term of the SIP Overlay service will match the term of the DaaS. If the TP-Link is purchased, the SIP Overlay is on a 12 month term.

 

·       Order Reference – provide a unique reference. The reference will be used on the invoice as well as SIP Manager and Mobile Manager portal to identify the order. You will not be able to proceed if the order reference was used in the past.

·       ‘Number Area’ – select the number area you want your SIP Overlay service to be provided for. This should be an area corresponding to the end-user address. Please note if you want to wish to port a number in instead, the SIP Overlay service will initially be provided with a new geographic number and the port can be placed on SIP Manager portal at the later date, after the SIP Overlay completes. Once port initiated, you will receive order updates via email with instruction for porting and switching the number.

1.6       Go to ‘SIM Details’ section and choose the tariff you want to activate your SIM on.

1.7       Next provide email addresses and tags required.

1.8       Go to ‘Router Delivery Information’. In this section, please provide the contact delivery information of the person the router should be delivered to. If the same details should be used for the contact details for the SIP Overlay service, tick the box at the bottom of this section (highlighted on screenshot below).

 

1.9       If the contact details for SIP Overlay service differ from the Router Delivery details, please fill out the ‘Contact details for new SIP Overlay telephone number’ section. This information is required for the emergency services purposes. Click ‘Complete Order’ button.

1.10    The TP-Link routers are dispatched 2 working days after the order has been placed (or 3 working days if order placed after 2pm). Please note that upon the delivery, the router will be automatically registered within the SIP Manager portal. The SIP Overlay component will complete on, or around, the date that the router is delivered and can be managed in the ‘PSTN Replacement’ section of SIP Manager portal. See point 4. For more information on how to manage your SIP Overlay service within SIP Manager.

 

 

 2. Ordering other devices for PSTN Replacement solution

Jola also offers Grandstream ATAs and Robustel routers which may be required for PSTN Replacement solutions.

To place an order for a Robustel router, please follow the steps:

2.1.         Log into Mobile Manager portal.

2.2.         On the menu on the left-hand side go to ‘Customers’ section and choose the Customer you wish to order the device for.

2.3.         Click on ‘Details’ button of a chosen customer.

2.4.         Go to ‘SIMs’ tab and click on ‘Order New’ and choose ‘Order Device’.

2.5.         Choose the CPE you want to order and the tariff to be activated on the SIM. Fill out contact details. Once completed, click on ‘Complete Order’.

 

Grandstream ATAs must be ordered via the Jola Partner Portal (Extranet). Please contact your Jola Account Manager for assistance to place an order for a Grandstream ATA.

3. Ordering SIP Overlay / CloudNumber via SIP Manager Portal

Please note that this section below does not apply to:

a)             TP-Link routers ordered via Mobile Manager as these routers are registered in SIP Manager automatically. 

b)             Customers using a device sourced via a 3rd party – see section 3.2 for details 

Once you received your device, it can be registered within the SIP Manager portal.

3.1.1.     Log into SIP Manager.

3.1.2.     On the menu on the left, under the ‘PSTN Replacement’ section, click on ‘Devices’.

3.1.3.     Click on ‘Register Device’ button on the right side of the screen.

3.1.4.     Choose the type of the device you want to register (TP-Link or Grandstream) and the model. Add a friendly name that will help you identify the device on the portal in the ‘Customer Reference’ field and provide the Device Identifier (MAC Address of a device – this information is emailed out after placing the order and it is on the device itself). Please note that any semicolons included in the MAC Address must be included as well. Once all fields are completed, click on the ‘Finish’ button at the bottom of the page.

3.1.5.     You will then be redirected to Device Management screen where you can see all the list of all the registered devices on your portal. To see TR-69 information, click on the ‘Details’ page of the device.

  3.2. SIP credentials for manually configuring 3rd party devices

If you are using a device that was sourced from a 3rd party, you already ordered your SIP Overlay and need the SIP Credentials to configure your device, follow these steps:

 

3.2.1.    Login to SIP Manager. Go to ‘PSTN Replacement’/’Services’ section and find the service you want the SIP Credentials for and click ‘Details’.

3.2.2.    Go to ‘Device Setup’ tab and choose ‘Bring Your Own Device’ option in the ‘Device’ field. You will be presented with your SIP Credentials.

 

 3.3. Ordering SIP Overlay / CloudNumber:

The process of ordering the SIP Overlay or CloudNumber products in SIP Manager is very similar.  Where they differ, it is highlighted in the steps below:

 

To place an order for either SIP Overlay or CloudNumber in SIP Manager:

3.3.1.    Log into SIP Manager.

3.3.2.    On the menu on the left, under the ‘PSTN Replacement’ section, click on ‘Orders

3.3.3.    Click ‘Create Order’ button.

3.3.4.    Read through pre-requisites and make sure you have all the information needed to proceed with the order. If you do, click ‘Next’.

 

The pre-requisites do highlight that if you want to use a ported number for your order, you must have already created a port order (within ‘Porting’ section of SIP Manager) and that port must have been approved. For SIP Overlay services (and not CloudNumber services), you can also port a number at a later date and swap the number the SIP Overlay service is initially provided with at a later date. Please see point 4.1. ‘Porting in and swapping the numbers for SIP Overlay service’.

3.3.5.    Choose a product you want to order and click ‘Next’.

3.3.6.    If you want to order a new number, choose the area code and fill out the contact details of the person to whom the product is going to belong to. The contact details will be automatically saved for future orders.

If you are using a ported number, tick the ‘Ported Number’ box and choose the number from the list of available ports. Click ‘Next’.

3.3.7.    Add a friendly name that will help you identify the order on the portal in the ‘Customer Reference’ field and choose a date when you want the order to be provisioned.

3.3.8.    If you have chosen a SIP Overlay product (and not CloudNumber product) in step 2 of the ordering process, you will additionally be presented with ‘Select a Device’ field. Please select a previously registered device from the list and the port you want to allocate the device to.

You will only be able to allocate the SIP Overlay to ports that are available. If the port has been previously disabled, it won’t be possible to select it from the list of available ports.

 

Please note that allocating a SIP Overlay product to a device in this step is not obligatory. SIP Overlay can be allocated to a device at a later date (see point 3.3. ‘Allocating port on a device’ of this guide).

 

Click ‘Next’.

3.3.9.    Review if all the information provided in the ordering process is correct and click ‘Finish’.

3.3.10. You will be redirected to the Order Details page. If you have requested the provisioning date to be today’s date, your order should change status from ‘Pending’ to Complete’ within a few minutes. Refresh the page to check if the status has changed.

3.3.11. If you have ordered a CloudNumber product with today’s date, you will be presented with the following screen:

Once you refresh the page and your CloudNumber order changed status from ‘Pending’ to ‘Complete’, you will find the CloudNumber login details/QR code in the ‘CloudNumber Setup’ tab within your PSTN Replacement Order Details page.

The end-user needs to download the CloudNumber app from either the Apple App Store or Google Play before they can use the service.

 

The end-user sets up their account on the app by either entering the ‘Manual Provisioning’ Username & Password (see screenshot) or the QR code. Please e-mail the end-user one, or both of these registration options (to send the QR code right click on the image, save file and send via e-mail).

 

Please note that if you have ordered a CloudNumber with a provisioning date in the future, the CloudNumber details will appear on the requested provisioning date.

 When first registering a device within SIP Manager portal (if not ordered via Mobile Manager), it will not have any SIP overlay services allocated to any ports. Port allocation can be done in two ways:

 A - When placing a SIP Overlay order – Section 4 of this guide explains how to do this.

 B - Within the Device Details screen (if there are SIP Overlay services already live). To allocate a SIP Overlay service to a device:

 

3.4.1.    Select the device in the ‘Devices’ section.

3.4.2.    Click on ‘Manage’ button.

3.4.3.    Go to ‘Port Allocations’ tab. Click ‘Edit Ports’

3.4.4.    Choose the SIP Overlay service you want to allocate the port to and click ‘Save’. Once saved, your SIP Overlay will be allocated with immediate effect.

Please note that if your SIP Overlay order still has status ‘Pending’ (i.e. your SIP Overlay order is to be provisioned at a later date), it can be allocated to a port, however it will only be in service when that order changes to status ‘Complete’.

 

4. Managing/Ceasing PSTN Replacement solution

4.1. Number swap to ported number on SIP Overlay service

When placing an order for a SIP Overlay service via SIP Manager, you can use a number that has been ported and has status approved within the ordering journey.

 

Alternatively, you can port a number at a later date and replace the number the SIP Overlay service was originally provisioned with to the ported one. This can be useful when:

a.     The SIP Overlay service has been ordered via Mobile Manager portal, where it is not possible to use the ported number upon ordering process.

b.     The number port has not been initiated before the SIP Overlay service was ordered via SIP Manager portal.

 

When a user chooses to port the number at a later date and route it to the SIP Overlay service, the number that was initially provisioned with SIP Overlay service will be replaced by the ported number. The numbers are being automatically swapped when the port changes status to ‘Complete’. The new number, that was initially provisioned with the SIP Overlay service will no longer be available and will be removed from the customer’s number assets.

Please note - It is only possible to port numbers at a later date and swap the number allocated to the service on SIP Overlay products (not any of the CloudNumber products, i.e. PSTN and Mobile).

 

In order to place a number port and swap the number, follow the instructions below:

 

Please note that in order to route the port to the SIP Overlay product in the porting wizard, the SIP Overlay service needs to have status ‘Completed’ (it’s not possible to port to a service with status ‘Pending’). 

 

4.1.1.    Login to SIP Manager portal. On the menu on the left, under the ‘Porting’ section, click on ‘New’.

4.1.2.    Please read the pre-requisites. If all the pre-requisites met, click ‘Next’.

4.1.3.    Fill out ‘2. Details’ and ‘3. Letter of Authority’ sections and click ‘Next’.

4.1.4.    In the ‘Routing’ section choose the ‘PSTN Replacement’ product. Then choose the SIP Overlay service you want the port to be allocated to. Please note when the number is being ported to the existing SIP Overlay service (initially provisioned with the new number), the ported number will replace the original number. Click ‘Next’

4.1.5.    Review the order summary and click ‘Finish’.

 

You will receive updates on your port order via email. The emails will be triggered when port status changes to:

·  Submitted (sent shortly after you click ‘Finish’ at the last step of port ordering journey)

·  Approved (includes info on a date when the port is going to completed)

·  Failed (explaining the reason why it has failed)

·  Complete 

 

The numbers are being automatically swapped when the port changes status to ‘Complete’. The new number, that was initially provisioned with the SIP Overlay service will no longer be available and will be removed from the customer’s number assets.

 

4.2. Updating Fraud Prevention settings

The Fraud Prevention settings allow you to choose which types of calls should be restricted or allowed. This feature protects customers from a bill shock. All the new Jola PSTN Replacement services are provisioned with with the following types of calls to be restricted on default:

 

• International Calls
• UK Premium Numbers (070)
• UK Premium Rate services (09)

 

 

If you wish to update these setting, then please do the following:

4.2.1.     Login to SIP Manager. Go to ‘PSTN Replacement’ section and find the service you want to update the Fraud Prevention settings for and click ‘Details’.

4.2.2.     Go to ‘Fraud Prevention’ setting tab and choose the settings you want to apply to the service and click ‘Save’.

 

 

4.3.  Enabling Voicemail and Proactive Monitoring against your SIP Overlay solution.

Jola offers additional features such as Voicemail and Proactive Monitoring that can be enabled against the PSTN Replacement service.

 

Please note that these are chargeable services. Please see price list or speak to your Account Manager for more details.

 

In order to enable Voicemail or Proactive Monitoring, please follow the steps:

4.3.1.     Login to SIP Manager. Go to ‘PSTN Replacement’ section, find the service you want to enable Voicemail/Proactive Monitoring for and click ‘Details’.

4.3.2.    Go to ‘Additional Features’ tab. Depending on which feature you want to enable, tick the appropriate box.

4.3.3.    If you wish to enable Proactive Monitoring, you will also be asked to provide the email address you want the Proactive Monitoring alerts to be send out to. Please type the address and then click ‘Save’.

 

The Proactive Monitoring alerts will enable you to monitor the following:

·       ActiveRegistrationCount - the number of active registrations against the SIP trunk. If this number drops below the threshold, then an alert is triggered. E.g. if there are No (0) Active Registrations on the SIP trunk, then an alert would be triggered.

·       KeepliveRoundTrip - the time it takes for an OPTIONS ping to be returned by the CPE (in milliseconds)

·       KeepliveTime - the time between OPTIONS pings or Registration messages (in seconds) from the CPE. If the time between these messages exceeds the threshold, then an alert is triggered.

 

 

4.4. Reprovisioning/Rebooting the PSTN Replacement Devices

SIP Manager gives you ability to reprovision or reboot TP-Link and Grandstream device.

 

Please note that reprovisioning tool can prove beneficial should you perform a factory reset on your TP-Link MR6500V router*, While the device will automatically reconfigure after factory reset, you will still be required to reprovision the device in order for the SIP Overlay to be allocated back to device’s port(s).

 

*Please note this only applies to TP-Link MR6500V Version 2 (devices purchased after 06/03/24). If your device is Version 1. or 1.3., you will need to send the device back to the supplier to have it reconfigured.

 

To reprovision/reboot the device please, do the following:

4.4.1.     Login to SIP Manager. Go to ‘PSTN Replacement’ on the menu and click on ‘Devices’ section. Next, click on the ‘Details’ button against the device you want to reprovision/reboot.

4.4.2.     Option to reboot and reprovision is displayed on the Device details page, as per below:

 

 

4.5. Ceasing the PSTN Replacement Solution

If you wish to cease your PSTN Replacement service, then please do the following:

4.5.1.     Login to SIP Manager. Go to ‘PSTN Replacement’ section and find the service you want to update the Fraud Prevention settings for and click ‘Details’.

4.5.2.     Click the ‘Cease’ button at the top right corner.

4.5.3.     Read the Warning. If you wish to disable the underlaying SIP Trunk with immediate effect, you can do so by ticking the ‘Disable the PSTN Replacement Service with immediate effect’ box. Click ‘Cease’. The service as well as the number the service was provided with will be ceased after 30 days.