Jola eSIM - SIM Card Changes

Jola eSIM cards will now only display the EID32 of the SIM instead of the ICCID.

An EID32 is a unique identifier of an eSIM card, these numbers will be imported into Mobile Manager and will be used for future activations. 

New eSIM card

Old eSIM card

The EID32 is an additional column on the ‘Allocate SIMs’ and ‘Activate SIMs’ pages, see below;

The EID32 will always be searchable in the global search box after eSIMs have been imported.

 

After activation, the EID32 will not be displayed in the tags column in the list of SIMs under a customer but will show on the SIM details page replacing the ICCID Field.

• Related Articles

• Jola eSIM/Three SIM Card Differences

  Jola eSIM The Jola eSIM has the ICCID (EID) and Product ID located at the bottom of the SIM card, there is also a PUK available at the top of the SIM card. The ICCID will always start 89493.   Jola Three SIM The Jola Three SIM will have the ICCID ...

• Guide to Jola eSIM Pay-Per-Zone tariffs

  Jola ‘Pay-Per-Zone’ (PPZ) eSIM tariffs can save customers money if they need roaming SIMs with excellent network coverage across multiple countries. All Jola eSIM tariffs are based on over 450 global networks, divided in to 5 pricing zones. PPZ eSIMs ...

• Mobile - Useful Troubleshooting Steps

  Sim Unbar Orders may say an unbar has completed on Mobile Manager however this is a notification that the Carrier has accepted and is processing the request Sim Unbars can take up to 24 hours however these usually complete within 2 hours. If a sim ...

• Jola Customer Service Guide

  Please download the attached customer service guide below

• Jola Mobile Fault Process

  In order for us to effectively support you with your mobile query, please can you carry out the following checks;   1) Has the device been powered down for 5 minutes? - This is essentially forces to the SIM to reconnect.   2) Has the SIM been tested ...