Jola eSIM - SIM Card Changes

Jola eSIM cards will now only display the EID32 of the SIM instead of the ICCID.

An EID32 is a unique identifier of an eSIM card, these numbers will be imported into Mobile Manager and will be used for future activations. 

New eSIM card

Old eSIM card

The EID32 is an additional column on the ‘Allocate SIMs’ and ‘Activate SIMs’ pages, see below;

The EID32 will always be searchable in the global search box after eSIMs have been imported.

 

After activation, the EID32 will not be displayed in the tags column in the list of SIMs under a customer but will show on the SIM details page replacing the ICCID Field.

• Related Articles

• Jola eSIM/Mutinet (Three IRE) SIM Card Differences

  Jola eSIM The Jola eSIM has the ICCID (EID) and Product ID located at the bottom of the SIM card, there is also a PUK available at the top of the SIM card. The ICCID will always start 89493. Jola Multinet (Three IRE) SIM NB – Three UK SIMs are ...

• Mobile - Useful Troubleshooting Steps

  Sim Unbar Orders may say an unbar has completed on Mobile Manager however this is a notification that the Carrier has accepted and is processing the request Sim Unbars can take up to 24 hours however these usually complete within 2 hours. If a sim ...

• Jola Customer Service Guide

  Please download the attached customer service guide below

• A Guide to eSIMs

  A Guide to Jola eSIM + (link at end of this article) a list of all eSIM networks across the globe and which tariff Zones each fits in to. Introduction to eSIM  eSIM is a major evolution in SIM technology delivering significant business benefits The ...

• Jola Mobile Fault Process

  In order for us to effectively support you with your mobile query, please can you carry out the following checks;   1) Has the device been powered down for 5 minutes? - This is essentially forces to the SIM to reconnect.   2) Has the SIM been tested ...