Customise your Hunt Group

After creating your Hunt Group, you’ll be redirected to the customisation page where you can manage the Feature’s settings.

There’s a navigation sidebar for the three main customisable settings, simply click on the one you’d like to manage:

• Profile
• Assigned Users
• Service passcode
  

You can also get to here from the Feature’s main page, where all your Hunt Groups will be listed, by clicking on the three dots (on the right-hand side of the screen) for your chosen Hunt Group, then select ‘Manage’.

From the Hunt Group main page, you can toggle them ‘on’ or ‘off’, delete them, manage them, and add new ones.

Profile

Displays the selected Hunt Group’s key information. You can update this by clicking ‘Manage’ in the relevant section.

Select the Users you’d like to add to this group from the drop-down menu. If you have lots of Users, you can search for them by name.  

If you select the wrong User, click the minus symbol at the end of the line to remove them from the group.

You can change the order of the Users, if using ‘Regular’ or Circular’ call distribution, by clicking the up and down arrows.  

Type in the passcode, which must:

• Be 4–8 digits long.
• Not use repeating patterns, such as: 1212, 123123.
• Not be the Hunt Group’s own number or extension, forwards or backwards.

Then simply hit ‘Save’.

Features

From here you can view and manage the other Features that complement Hunt Group to make it even more effective and tailored to your needs.

To manage any of the listed Features, simply click on the settings icon. You can find out more about each Feature by reading the relevant help article.

Voicemail

When in the selected group, click the ‘Voicemail’ tab, followed by the 'Configure voicemail' button.

If you’re received any Voicemails, they’ll be listed here under the following headings:

• Calling number – the number from the person that left the Voicemail.
• Type – either a Voicemail or a fax message.
• Message – the function that allows you to play, pause, stop, fast forward and rewind the Voicemail.
• Time – the date and time the Voicemail was received.
• Duration – how long the Voicemail lasts in seconds.

To ‘delete’ a Voicemail, tick the box next to the ‘Calling number’, followed by the ‘Delete’ button.

Accessing Voicemails from email

If you’ve selected Voicemails to be sent via email, the recipient of the email has the following options:

• Listen to the message.
• Repeat the message.
• Delete the message. This will only delete it from their email account.
• Store the message locally or upload it to a CRM system.
• Forward the message to another email recipient.

Additional Information

Hunt Groups are created for your Site but look across all of your Sites so users from other sites can be added.

A User can be a member of multiple Hunt Groups.  If a call is presented to a User in the first Hunt Group but they don’t answer, and the call is forwarded on ‘no answer’ to the second Hunt Group where the User is also a member, the system won’t present them with the same call a second time.

Hunt Group settings are independent of a User’s features. So if a User has Call Forwarding and Voicemail set up, when they’re phoned directly, these Features won’t be affected. Likewise, if a call is passed to them on a Hunt Group and they can’t answer, the Hunt Group’s settings are followed.