Guide to Jola International Numbering v1.4
offers international numbering for SIP Trunk and Teams Direct Routing services.
We cover provisioning and numbering in over 180 countries with competitive
outbound and inbound calling rates.
you are interested in purchasing or porting international numbers, this guide
will help you understand what requirements must be met and advise you what
services might be needed.
of origin – The country
which holds the number or range in question.
dialling – Using the
international number to call a number within the country of origin. Some
countries, e.g. France, do not permit international carriers to provide French
numbers that can make outbound calls to French numbers.
Calling – The ability
for a number to receive calls.
Calling – The ability
to make outbound calls.
Calling Service – A
product that allows the customer to represent an international number to
receive and make calls. In
those countries where in-country dialling is NOT prohibited or restricted,
outbound calls including to the country of origin, are included in this
Calling Service – A
product that allows for a number to receive and make outbound calls. This
includes the countries where in-country dialling is normally restricted. Not
supported in all countries.
Emergency Services –
Provides the ability for in-country breakout for the purpose for emergency
3. Purchasing and porting international
read the following steps that need to be considered when purchasing or porting
an international number:
placed by the country in question on the purchase or porting of international
numbers are usually country and region specific. Depending whether the number
is ported or activated, Jola will require information on how the number is/will
be used, location of the user as well as the documentation needed to proceed
with the request.
documentation required might be in a form of utility bill, proof of residence, or
certificate of business.
a request for international numbering purchase/port is sent, we will send you a
list of documentation needed and restrictions that must be met.
Calling Service and Two-way Calling Service
Calling Service is a
product that allows the customer to represent an international number to make
and receive calls.
dialling is where an
International number is used to call a number within the country of origin.
some countries in-country dialling is prohibited (outbound calls into country
of origin are not possible but all other outbound calls are). Using France as
an example, it is not possible for International carriers to provide French
numbers which are used to make outbound calls to other French numbers (but
please see Two-way Calling Service below).
current list of the countries that prohibit in-country dialling is below but be
aware that additional countries could impose restrictions and we may not get
any warning (e.g. Singapore did not have any restrictions in place at the
beginning of 2021).
the countries listed above, if the customer needs to make outbound calls to country of origin,
we can provide a Two-way Calling Service. This product allows a number
to receive and make outbound calls. This
service is not supported in all the countries, so please contact your Jola
Account Manager to confirm if it’s available.
Emergency Services provide the ability for in-country breakout for the purpose
of emergency service access.
Services can only be provided with the Two-way Calling Service (with exception
of those countries where Emergency Services are not available).
4. International Numbering Product Flow
following flow chart sums up the points above and provides an overview of the
products and services that might be required in order to purchase or port an
Guide to Jola International Numbering
Introduction Jola offers international numbering for SIP Trunk and Teams Direct Routing services. We cover provisioning and numbering in over 180 countries with competitive outbound and inbound calling rates. Whether you are interested in purchasing ...
Jola Customer Service Guide
Please download the attached customer service guide below
Guide to Jola Call Recording platform
Contents 1) Introduction 2) Background set-up in SIP Manager 2.1) Creating a Call Recording Container 2.2) Setting Up Call Recording on a Jola Teams Direct Routing 2.3)Setting Up Call Recording on Jola SIP channels 2.4) Creating a ...
Guide to Permanent Roaming
Roaming services on Jola’s non-M2M Vodafone and O2 SIMs are for users who travel periodically, not for those who roam on foreign networks on a semi-permanent or permanent basis. More detail on the FUP is available in the ‘International Zones Guide ...
Jola SIP Trunk - Asterisk
Chan_SIP Configuration There are two different ways you can connect, IP Auth SIP trunk and Username/Password Registration Trunk. IP Auth Configuration Add the following lines to sip.conf, change the values as required. host=<SIP Gateway IP> ...