How this Feature will help you

To make things easier for your Users, you can customise the existing Feature Access Codes to reflect your previous phone system – these codes allow users to dial short-cut codes into their device to initiate functions, i.e., start recording a call or turn on call forwarding etc.

How to set up and use this feature 

Click on the Feature Access Codes settings icon on the Features page.

You’ll see a list of the Feature Access Codes, including the main feature it belongs to, its function, main code and an alternate code.

To get a more detailed description of its function, hover over the question mark at the start of the line or when you open up one of the codes it will provide a description of what the code can do.

There’s a search bar to help you quickly find the particular one you are looking for.

You can also select a page to jump to, and if you scroll to the bottom of the list, you can specify how many Feature Access Codes are shown on a page.

There’s a ‘Reset to default’ button at the top of the page. You’ll be asked for confirmation if you do click it.

To manage a Feature Access Code, click the settings icon at the end of the line.

Manage Feature Access Code

Type in the new main code, plus an alternative code if required.

Hit the ‘Save’ button when you’ve finished.

Existing Feature Access Codes

Feature	Function	Main code	Alternate
Agent Escalation	Escalate call	#83	-
Anonymous Call Rejection Activation	Activate	*77	-
Anonymous Call Rejection Deactivation	Deactivate	*87	-
Anonymous Call Rejection Interrogation	Check setting status	*52*	-
Automatic Callback Deactivation	Deactivate	#8	-
Automatic Callback Menu Access	Access menu	#9	-
BroadWorks Anywhere E164 Dialing	Dial E164 number using + symbol	*14	-
Call Forwarding Always Activation	Activate call forwarding always	*72	-
Call Forwarding Always Deactivation	Deactivate call forwarding always	*73	-
Call Forwarding Always Interrogation	Check call forwarding always status	*21*	-
Call Forwarding Always To Voice Mail Activation	Send all calls to Voicemail	*21	-
Call Forwarding Always To Voice Mail Deactivation	Send all calls to Voicemail cancellation	#21	-
Call Forwarding Busy Activation	Activate call forwarding busy	*90	-
Call Forwarding Busy Deactivation	Deactivate call forwarding busy	*91	-
Call Forwarding Busy Interrogation	Check call forwarding busy status	*67*	-
Call Forwarding Busy To Voice Mail Activation	Send busy calls to voicemail	*40	-
Call Forwarding Busy To Voice Mail Deactivation	Send busy calls to voicemail cancellation	#40	-
Call Forwarding No Answer Activation	Activate call forwarding no answer	*92	-
Call Forwarding No Answer Deactivation	Deactivate call forwarding no answer	*93	-
Call Forwarding No Answer Interrogation	Check call forwarding no answer status	*61*	-
Call Forwarding No Answer To Voice Mail Activation	Send unanswered calls to voicemail	*41	-
Call Forwarding No Answer To Voice Mail Deactivation	Send unanswered calls to voicemail cancellation	#41	-
Call Forwarding Not Reachable Activation	Activate call forwarding unreachable	*94	-
Call Forwarding Not Reachable Deactivation	Deactivate call forwarding unreachable	*95	-
Call Forwarding Not Reachable Interrogation	Check call forwarding not reachable status	*63*	-
Call Park	Park call	*68	-
Call Park Retrieve	Retrieve parked call	*88	-
Call Pickup	Pickup group call	*98	-
Call Recording	Record a call	*44	-
Call Recording - Pause	Pause call	*48	-
Call Recording - Resume	Resume a paused call	*49	-
Call Recording - Stop	Stop recording a call	*45	-
Call Retrieve	Retrieve active call	*11	-
Call Return	Return last answered call	*69	-
Call Return Number Deletion	Delete number of last received call	#92#	-
Call Waiting Interrogation	Check setting status	*53*	-
Call Waiting Persistent Activation	Activate	*43	-
Call Waiting Persistent Deactivation	Deactivate	#43	-
Calling Line ID Delivery Blocking Interrogation	Check setting status	*54*	-
Calling Line ID Delivery Blocking per Call	Deactivate for next call	*67	141
Calling Line ID Delivery Blocking Persistent Activation	Activate	*31	-
Calling Line ID Delivery Blocking Persistent Deactivation	Deactivate	#31	-
Calling Line ID Delivery per Call	Activate for next call	*65	-
Cancel Call Waiting	Deactivate for next call	*70	-
Connected Line Identification Restriction Interrogation	Check setting status	*56*	-
Direct Voice Mail Transfer	Transfer on hold call	*55	-
Directed Call Pickup	Pickup other call	*97	-
Directed Call Pickup with Barge-in	Call barge-in	*33	-
Do Not Disturb Activation	Activate	*78	-
Do Not Disturb Deactivation	Deactivate	*79	-

How to set up and use this Feature – on an IP Phone

You can carry out the action of a feature access code by simply dialling this number, as well as any other digits listed alongside the code, into your device.

How to set up and use this Feature – on an Application

You can carry out the action of a feature access code by simply dialling this number, as well as any other digits listed alongside the code, into your device.

Additional information

Although you can change a main code, it’s recommended this is kept to a minimum to avoid conflicts with other Features and functions.

These codes are not listed anywhere on the portal so you will need to arrange to provide these directly to your users.