Feature Name

Feature Code

Description

Automatic Callback Deactivation

#8

Allows Users to deactivate all current automatic callback sessions. Automatic Callback is a User feature that retries a busy line automatically, with callback notification as soon as the called line becomes free. The busy called party must be in the User's Site.

Call Bridge

*15

Allows a user with the Shared Call Appearance/Call Director service to join a bridge.

Call Director Activation

*12

This enables disaster recovery against the user. You can preconfigure the activation by dialing in the following format (Call Director Number),(Voice Portal Pin)#,*12#

Call Director Deactivation

*13

This disables disaster recovery against the user. You can preconfigure the deactivation by dialing in the following format (Call Director Number),(Voice Portal Pin)#,*13#

Call Director E164 Dialing

*14

Allows the user to dial an E.164 number.  The user dials the feature access code as an alias to the "+" sign. The system replaces the feature access code digits with the "+" sign and resumes the call origination with an E.164 number

Call Forwarding Always Activation

*72

Enables a Call Forward Always against the User (You can add the number you wish to forward to at the end)

Call Forwarding Always Deactivation

*73

Disables a Call Forward Always that is enabled against the User

Call Forwarding Always Interrogation

*21*

This queries the Number configured for the Call Forward Always rule

Call Forwarding Always To Voice Mail Activation

*21

This changes the voicemail box to send all calls to voicemail

Call Forwarding Always To Voice Mail Deactivation

#21

This disables send all calls to voicemail

Call Forwarding Busy Activation

*90

Enables a Busy Call Forward against the User (You can add the number you wish to forward to at the end)

Call Forwarding Busy Deactivation

*91

Disables a Busy Call Forward that is enabled against the User

Call Forwarding Busy Interrogation

*67*

This queries the Number configured for the Call Forward Busy

Call Forwarding Busy To Voice Mail Activation

*40

This changes the voicemail box to send calls when busy to voicemail

Call Forwarding Busy To Voice Mail Deactivation

#40

This disables send calls when busy to voicemail

Call Forwarding No Answer Activation

*92

Enables Call Forward No answer against the User (You can add the number you wish to forward to at the end)

Call Forwarding No Answer Deactivation

*93

Disables a Call Forward No Answer that is enabled against the User

Call Forwarding No Answer Interrogation

*61*

This queries the Number configured for the Call Forward No Answer

Call Forwarding No Answer To Voice Mail Activation

*41

This changes the voicemail box to send calls when No Answer to voicemail

Call Forwarding No Answer To Voice Mail Deactivation

#41

This disables send calls when No Answer to voicemail

Call Forwarding Not Reachable Activation (Device Offline)

*94

Enables Call Forward Not Reachable against the User (You can add the number you wish to forward to at the end)

Call Forwarding Not Reachable Deactivation (Device Offline)

*95

Disables a Call Forward Not Reachable that is enabled against the User

Call Forwarding Not Reachable Interrogation (Device Offline)

*63*

This queries the Number configured for the Call Forward Not Reachable

Call Park

*68

You can park a call against a particular extension by dialling *68(Extension)

Call Park Retrieve

*88

This retrieves a parked call against the user

Call Pickup

*98

Create a Call Pickup Group on the platform, you can then intercept calls from users in that group by dialling the * code

Call Recording Pause

*48

This pauses Call Recording against the user, Place the call on hold then dial the code (requires Call Recording with pause and resume enabled on the user)

Call Recording Resume

*49

This resumes Call Recording against the user, Place the call on hold then dial the code (requires Call Recording with pause and resume enabled on the user)

Call Recording Start

*44

This starts Call Recording against the user, Place the call on hold then dial the code (requires Call Recording user-initiated enabled on the user)

Call Recording Stop

*45

This stops Call Recording against the user, Place the call on hold then dial the code (requires Call Recording user-initiated enabled on the user)

Call Rejection Activation

*77

Activates the Anonymous Call Rejection service.  After the user dials the feature access code, an announcement informs the user that the service has been successfully activated.  If the service was already active, the user still receives the announcement

Call Rejection Deactivation

*87

Deactivates the Anonymous Call Rejection service.  After the user dials the feature access code, an announcement informs the user that the service has been successfully deactivated, even if the service was never activated.

Call Retrieve and Call Director Call Move

*11

This allows you to retrieve a call on hold from another device associated with the licence, this also allows you to move a call from call director to a handset.

Call Return

*69

Allows Users to return a call to the phone number of the last call answered.  Users will be allowed to return calls only to call types allowed in the Outgoing Calling Plan.

Call Return Number Deletion

#92#

Deletes the last calling number.

Call Waiting Persistance Activation

*43

Allows Users to activate Call Waiting Persistent (for all calls)

Call Waiting Persistance Deactivation

#43

Allows Users to deactivate Call Waiting Persistent (for all calls)

Callback Menu Access

#9

Provides access to an interactive voice response (IVR) menu, which lists the current pending callback requests and allows the user to cancel individual callback requests.

Calling Line ID Delivery Blocking Interrogational

*54*

Checks whether you are witholding your outbound Caller ID

Calling Line ID Delivery Blocking per Call

*67

This allows you to block your Caller ID on a per call basis *67(Number you wish to call)

Calling Line ID Delivery Blocking Persistance Activation

*31

This enables Caller ID Blocking on all outbound calls

Calling Line ID Delivery Blocking Persistance Deactivation

#31

This disables Caller ID Blocking on all outbound calls

Calling Line ID Delivery per Call

*65

Allows Users to prevent display of their Calling Line ID for the next call only.  Before placing a call, the User dials the assigned FAC, and then places the call as usual.
Please note if a user has an extension number of 141 or starting with 141, then changes will need to be made to allow the user to receive extension calls.  Either the user should be created with an alternate extension number, or the alternative 141 code should be removed from the Site feature.  

Cancel Call Waiting

*70

This disables Call Waiting against your user licence

Connected Line Identification Restriction Interrogation

*56*

Allows a user to query the status of this feature to see if it is enabled or disabled.

Customer Originated Trace

*57

Not Supported.

Direct Voice Mail Transfer

*55

Allows Users to transfer a held call directly to a User’s voice mail, if the destination User is on the same Site. The Voice Messaging feature must be assigned and configured on the User’s Site.

Directed Call Pickup

*97

Not Supported.

Directed Call Pickup with Barge-in

*33

Allows Users to ‘Barge In’ on calls to or from another User in the same group, by entering the assigned FAC followed by the extension of the User whose call is to be ‘Barged-In’ on.
Barge-In is successful only when the destination User has only a single call, (that is, no calls on hold or call waiting). When a User ‘barges in’ on an answered call, the call becomes a three-way call and the User who ‘barged in’ becomes the controller of the three- way call.

Do Not Disturb Activation

*78

This enables Do Not Disturb

Do Not Disturb Deactivation

*79

This disables Do Not Disturb

EOCP Sustained Authorization Code Lock

*37

Not Supported.

EOCP Sustained Authorization Code Unlock

*47

Not Supported.

Escalate Call to Supervisor

#83

Allows a call Centre agent to escalate calls to their supervisor (Requires Supervisor Licence)

Flash Call Hold

*22

Allows Users to put a call on hold on a device that does not have a Hold button. Typically these are analogue devices. On this type of device, a User presses the ‘R’ button or presses and releases the Hang up button, (hookswitch) on the phone cradle.

Group Call Park

#58

Parks the call on the user's Call Park group.   When the user dials the feature access code, the service hunts for the first available user in the Call Park group and parks the call there.  This feature access code cannot be used until the Call Park service is assigned and a user can only be in one Call Park group at a time.

Hunt Group Busy Activation

#51

Not Supported.

Hunt Group Busy Deactivation

#52

Not Supported.

Hunt Group Busy Interrogation

#53

Not Supported.

Last Number Redial

*66

Redials the last number you called

Music On Hold Per-Call Deactivation

*60

Allows Users to deactivate the Music On Hold feature for the next calls

No Answer Timer

*610

Allows Users to change the number of rings a caller hears before Call Forwarding No Answer redirects the call

Pre-Call Account Code

*71

Allows Users to provide an account code before attempting a call, or, during an ongoing call, to apply the account code by placing the call on hold.

Push Notification Retrieval

#0322

Not Supported.

Push to Talk

*50

Provides an intercom-like functionality where you can call another user and be connected.

Selective Call Forwarding Activation

#76

Enables Call Forward Selective against the User, this can only be configured within the portal

Selective Call Forwarding Deactivation

#77

Disables a Call Forward Selective that is enabled against the User

Selective Call Rejection Interrogation

*51*

This queries the Number configured for the Call Forward Selective rule

Speed Dial 100

*75

Allows Users to program an assigned two-digit (00 through 99) speed dial code to commonly called numbers.

Speed Dial 8

*74

Allows Users to program an assigned one-digit (2 through 9) speed dial code to commonly called numbers.

Voice Mail Clear MWI

*99

Allows Users to clear the audible (and visible for some devices) Message Waiting Indicator on their phone.

Voice Portal Access

*62

Dials the sites Voice Portal number