How this Feature will help you

You can tell who is calling you, such as a key contact or manager before you even pick up the phone.

You can do this for up to 12 external numbers and choose a Time Schedule for when your Distinctive Ring rule applies.

How to set up and use this feature

Click on the Distinctive Ring settings icon on the Features page.

Create a new rule

First click ‘Add rule’.

Rule times

Type in a name for your rule.

There’s a default ‘Time Schedule’ of ‘All day, every day’. To create more Time Schedules, click ‘Add Time Schedule’. You can find out more about this by reading the ‘Schedule’ Feature article.

Once you’ve added and selected your Schedules, click ‘Continue’.

Rule details

You can apply the rule to ‘All phone numbers’ or ‘Selected phone numbers’. If ‘Selected phone numbers’, type the number into the field and click ‘Add another number +’ – up to a maximum of 12.

Hit ‘Save’ once you’ve finished.

Status

After creating your rule, you’ll be redirected to the main page where all your Distinctive Ring rules will be listed. From here you can toggle a rule ‘on’ or ‘off’, delete it, edit it, and add new rules.

Additional information

The Feature gives calls a different ring cadence (pattern), rather than a different ring tone, and the system will auto select one, you don’t get to choose this. 

Some Devices support the use of different ring tones based on the Calling Line ID. This is a Device Feature and not a Feature of this platform.