Directed call pickup with barge in warning tone (User) - JolaPhone
How this Feature will help you
You can stop important calls being missed by answering another User’s Device if they’re away from their desk. You can also interrupt another User’s call if you need to tell them something urgent – this can be handy for example if it’s a customer call and they need support.
Please note, Directed Call Pickup With Barge In is only available by using the Feature Access Code and isn’t fully customisable from the Business Portal.
How to set up and use this feature
While you can’t manage or use Directed Call Pickup With Barge In on the Business Portal, you can enable a warning tone for when it’s turned ‘on’.
Click on the Directed Call Pickup With Barge In Warning Tone settings icon on the Features page.
Then simply toggle the warning tone ‘on’ or ‘off’.
How to set up and use this Feature – on an IP Phone
Using your phone, you can dial the following default feature access codes, unless your administrator has changed them.
Directed Call Pickup
Another User’s Device is ringing. To answer it, dial *33 followed by the other User’s extension number.
Barge In
If another User is talking to a customer, but you need to support them on a call, dial *33 followed by their extension number. If you have the warning tone turned on in the Business Portal, the other User will hear it to make them aware Barge In has occurred. A three-way call will then be established.
Additional information
If the User you’re trying to barge in on has the ‘Call Barge In Exempt’ Feature enabled, you won’t be able to join their active call.
Related Articles
Call barge in exempt (User) - JolaPhone
How this Feature will help you It stops other Users from joining your active calls if they attempt to use the Directed Call Pickup With Barge In Feature. Although, disabling it can be helpful if you’d like another User to jump in and assist you on a ...Call Pickup Groups - JolaPhone
How this Feature will help you To give you greater control over who can handle certain incoming calls, you can create Pickup Groups that allow any User within them to answer. Think of it as an even more simplistic version of the Hunt Group and Series ...Company Dashboard Page - JolaPhone
An overview of your Company Dashboard If you are a Company Administrator then this will be your log-in landing page once you’ve completed the initial Portal Tutorial. Alternatively, if you’re a Service Provider Administrator, you can visit a ...Call waiting (User) - JolaPhone
How this Feature will help you So you can prioritise your calls, Call waiting allows you to answer another incoming call while you’re already on another one. Please note, this feature is only available on certain IP Phones and Applications and is ...Call hold (User) - JolaPhone
How this Feature will help you You can place a call on hold, then perform another task like contacting another User, before retrieving the call afterwards. This Feature isn’t customisable on the Business Portal and is done using your Device if it is ...