An overview of your Devices page

It shows all the Devices set up for you, including physical phones and telephone Applications.

Primary Device

The main Device is often, but not always, a physical phone and is indicated by a green ‘Primary’ flash.

If it is a physical Device, the following information is displayed:

• Device name – the name given to the device when it was created by your Service Provider.
• Firmware – the software the Device is using, which you’re unable to change or update.
• MAC Address – your Device’s unique code, which is also located underneath the actual phone, and might be needed if you contact your Support Team.
• Last reboot – the date and time your Device was last rebooted from the Business Portal, this usually happens after a settings change.

Depending on your Device, you may be able to adjust some settings by clicking the settings icon. This will open a separate page and once on this page, if you’re unsure how to make changes, simply click the ‘Assist me’ button at the top to bring up an article about the available functionality in a new tab.

If it is a software Device, then only the Device name will be shown.  Some of these devices may enable you to adjust some settings by clicking the settings icon. This will open a separate page and once on this page, if you’re unsure how to make changes, simply click the ‘Assist me’ button at the top to bring up an article about the available functionality in a new tab.

Registration status

Physical phones have a ‘Registration status’ in the bottom-left corner of each panel to let you know if it’s connected to the service:

• ‘Registered’ with a green tick – working A-OK.
• ‘Registered’ with an amber tick or a ‘!’ or ‘?’ – if you have more than one phone line, this indicates some of them may not be working.
• ‘Registration failed’ with a red cross – no calls can be made or received – please check your power and internet connection. Rebooting your router and phone may resolve this.

App Click-To-Dial Calls (Administrators only)

Turn ‘on’ or ‘off’ by ticking or unticking the box. If it’s ‘on’, all your users Devices will ring when they make a call from an Application, so they can pick up one of these devices to complete the call.

Moving Calls (Administrators only)

Turn ‘on’ or ‘off’ by ticking or unticking the box. If it’s ‘on’, your users can transfer active calls between other supported SCA Devices or by dialling the correct Feature Access Code, *11 if this has not been changed by an administrator.  

Add a Device (Administrators only)

Click the ‘Add Devices’ button.

Add new Shared Call Appearance Device

From the drop-down menu, select if you want to use an ‘Existing Device’ or ‘Build a new Device’.

Existing Device

Search for and select your existing Device.

The device name for it will appear.

Then simply hit ‘Save’. 

Build a new Device

Type in a name for the Device – once saved this can’t be edited.

Search for and select the model.

Type in the MAC address.

Then simply hit ‘Save’. 

Additional information

You might have more than one physical phone shown here, for example if you work from home and an office, although both phones can’t generally be used at the same time by different people.