Devices page (Site) - JolaPhone
An overview of your Site Devices page
It displays all the Devices across the Site and allows you to manage them and add new ones (where supported).
Devices list
The Devices are listed with the following details which will show on a single page when viewing from a desktop machine.
- Device name – The name given to the device when it was created which also acts as a hyperlink, clicking this will take you to the device configuration page.
- Assigned to – Who is using the device which also acts as a hyperlink, clicking this will take you to the Users dashboard. Where more than one user is using the device then it will display ‘Multiple.
- Number – The telephone number assigned to the device.
- Usage – Displaying how many lines are using the device, where this is more than one then ti will display ‘Multiple’ – clicking this will show who is using it.
- Model – The model name of the device.
If you then click on the down arrow within a row it will also display the following additional information:
- MAC Address – the unique identifier of this device.
- Category – what category the device belongs to.
You might be able to find a particular Device quicker by using the search bar and typing in who it’s assigned to or its number.
Filtering Devices
Use the filter option to change what information you can see on the page using any of the available filter options including:
- Usage –All devices, Unassigned devices, Available devices, Unavailable devices
- Model – Specify a particular model, i.e., Polycom VVX 400 VDM
- Category- IP Phone, Specialist, PBX/Gateways, Softphone.
Once you have set your criteria simply hit the Apply button.
Add a new Device to the Site
Click the ‘Add Device’ button but note if this function is not supported on your account then this button will not appear.
Type in the name then select a model from the drop-down menu and provide a MAC address if requested. Hit ‘Save’ once you’re finished.
The new Device will appear at the top of the list.
Manage a Device
Click the settings icon, which will open a new page just for that Device along with a new Assist me article explaining how to configure the device from that page.
Cease a Device
Click any of the available radio buttons, single or multiple, which will then bring up a Cease button allowing you to detente the device. Not you can only delete devices which have a usage status of ‘Unassigned devices’.
Additional information
If you wish to delete a device that is in use, you will firstly need to remove all users from the device
Related Articles
Company Dashboard Page - JolaPhone
An overview of your Company Dashboard If you are a Company Administrator then this will be your log-in landing page once you’ve completed the initial Portal Tutorial. Alternatively, if you’re a Service Provider Administrator, you can visit a ...Devices page (User) - JolaPhone
An overview of your Devices page It shows all the Devices set up for you, including physical phones and telephone Applications. Primary Device The main Device is often, but not always, a physical phone and is indicated by a green ‘Primary’ flash. If ...Features Page (Site) - JolaPhone
An overview of your Site Features page It contains all the Features available to your Site as part of your package. The Features are split into categories relevant to what they do. By clicking the arrow in the top-right corner of each category will ...Numbers page (Site) - JolaPhone
An overview of your Site Numbers page This page lists out all of the number ranges that have been added to the service using the number portability process. <Image coming soon> Number Ranges The Site’s numbers are batched into a ‘Number Range’ ...Site Dashboard - JolaPhone
An overview of your Site Dashboard If you are a Site Administrator then this will be your log-in landing page* once you’ve completed the initial Portal Tutorial. Alternatively, if you’re a Service Provider or Company Administrator, you can visit a ...