How this Feature will help you

It gives you the option to personalise the audio all your callers will hear when making a call to any of your users of features, rather than the traditional ‘ring-ring’. This could be music, a company announcement or to remind them of a special promotion you’re running.

How to set up and use this Feature – on the Business Portal

Click on the Custom Ringback Group settings icon on the Features page.

To choose what your callers hear, click the ‘Manage audio’ button.

Manage Custom Ringback Audio

Select if you want the caller to hear the ‘Default’ audio or your own ‘Custom’ audio.

If ‘Custom’, the file needs to be:

• CCITT u-Law WAV with 8kHz, 8Bit and mono attributes.
• A maximum file size of 5MB.
• A maximum length of 5 minutes.
• Have a file name no longer than 40 characters.

To make things easier, especially if you don’t have access to professional recording tools, you can download an Application called ‘Broadsoft Recorder’ from the App stores. It allows you to record a greeting, then email it as an attachment, ready to upload to the Business Portal. 

Hit the ‘Save’ button when you’ve finished.

Additional information

This feature sets the audio for all users and features that belong to that Site a s a blanket change.

 If you would like to set up on a per User basis then you can do this by navigating to a User’s dashboard and selecting Custom ringback from their user settings.  Equally if you want to do this for your Hunt Groups, you can do this by selecting features from within the Hunt Group.