Custom ringback group - JolaPhone
How this Feature will help you
It gives you the option to personalise the audio all your callers will hear when making a call to any of your users of features, rather than the traditional ‘ring-ring’. This could be music, a company announcement or to remind them of a special promotion you’re running.
How to set up and use this Feature – on the Business Portal
Click on the Custom Ringback Group settings icon on the Features page.
To choose what your callers hear, click the ‘Manage audio’ button.
Manage Custom Ringback Audio
Select if you want the caller to hear the ‘Default’ audio or your own ‘Custom’ audio.
If ‘Custom’, the file needs to be:
- CCITT u-Law WAV with 8kHz, 8Bit and mono attributes.
- A maximum file size of 5MB.
- A maximum length of 5 minutes.
- Have a file name no longer than 40 characters.
To make things easier, especially if you don’t have access to professional recording tools, you can download an Application called ‘Broadsoft Recorder’ from the App stores. It allows you to record a greeting, then email it as an attachment, ready to upload to the Business Portal.
Hit the ‘Save’ button when you’ve finished.
Additional information
This feature sets the audio for all users and features that belong to that Site a s a blanket change.
If you would like to set up on a per User basis then you can do this by navigating to a User’s dashboard and selecting Custom ringback from their user settings. Equally if you want to do this for your Hunt Groups, you can do this by selecting features from within the Hunt Group.
Related Articles
Custom ringback user - JolaPhone
How this Feature will help you It gives you the option to personalise the audio your callers will hear when making a call to you, rather than the traditional ‘ring-ring’. This could be tbc.. How to set up and use this Feature – on the Business Portal ...Company Dashboard Page - JolaPhone
An overview of your Company Dashboard If you are a Company Administrator then this will be your log-in landing page once you’ve completed the initial Portal Tutorial. Alternatively, if you’re a Service Provider Administrator, you can visit a ...Hunt Group Creation - JolaPhone
How this Feature will help you It can increase the likelihood of your incoming calls getting answered by spreading them across one of your teams, such as sales or support. It can work well if you don’t get many calls and have staff available to ...Hunt Group Features- JolaPhone
Customise your Hunt Group After creating your Hunt Group, you’ll be redirected to the customisation page where you can manage the Feature’s settings. There’s a navigation sidebar for the three main customisable settings, simply click on the one you’d ...Group contact directory - JolaPhone
How this Feature will help you You can create a directory of external contacts, up to 1000, that your users regularly make or receive calls to and from, such as a supplier or key customer. Once complete, you can add it to supported Devices on a Site ...