An overview of your Site Calls page

It displays all your Site Call information, including:

• Call to/from – shows the telephone number of the number called or the number of the person that called you and on the left-hand side you will see the following icons depicting the call target:

• Answered outgoing – an outbound call by a user on this platform to another number that was answered.

• Missed outgoing - an outbound call by a user on this platform to another number that was not answered.

• Answered incoming - an inbound call to a user on this platform from another number that was answered.

• Missed incoming - an inbound call to a user on this platform from another number that was answered.

• Date & time – will show the date and time of the call, and for calls made in the preceding week it will replace the date with:
  • Today if the call is made on the day you are looking at the page
  • Yesterday if the call was made on the day before you are looking at the page
  • [Named day], i.e., Tuesday if the call was made during the current week you are looking at the page
• Service Number – the number that belongs to the user on the platform that the call was from or to
• Duration – the length of the call-in hours, minutes, and seconds
• Destination – the category of the call which will show either of the following:
  • UK On-Net
  • UK Off-Net
  • Mobile
  • International
  • Voicemail
  • Premium rate

Viewing and finding Calls

You can choose how many Calls are shown per page and use the arrow keys to scroll back and forth through them. There’s also a search bar, which could help you find a particular Call quicker.

Filtering calls

Use the filter option to change what information you can see on the page using any of the available filter options including:

• Filter by –Site, User, Service Number, Auto Attendant, Call Centre or Hunt Groups
  
• Date range – Today, Yesterday, Last 7 days, last 30 days, the current month or use a custom range
• Call types – Missed incoming, Missed outgoing, Answered incoming, Answered Outgoing
• Destination - UK On-Net, UK Off-Net, Mobile, International, Voicemail, Premium rate

Exporting calls

To export calls to a CSV file, simply use the filter option to confirm what calls you want to export and then select the Export calls button.

Additional information

At the top of the page, it will show up to what time the calls are showing to as this page is not real-time and will update approximately every 15 minutes.