Call transfer (User) - JolaPhone
How this Feature will help you
It gives you several transfer options, including returning the call back to you if the other User doesn’t pick up.
How to set up and use this feature
Click on the Call transfer settings icon on the Features page.
Transfer Recall
To enable/disable, simply tick/untick the box.
If you enable it and a call you transferred is unanswered within a set time period, it is returned to you. The default time is 16 seconds, you can change this by clicking ‘Manage’.
Select a new time from the drop-down menu and hit ‘Save’.
Busy Camp
To enable/disable, simply tick/untick the box.
If you enable it and the User you transferred to is busy, the call will go on hold for the time period you choose. If after this time they don’t answer, the call is returned to you. The default time is 120 seconds, you can change this by clicking ‘Manage’.
Type in the number of seconds you’d prefer and hit ‘Save’.
Diversion Priority
When turned off, transferred calls will follow the diversion settings of the number you are transferring to, whereas enabling this will allow you to have calls returned back to you if other users are forwarding calls.
Blind Transfers
To enable/disable, simply tick/untick the box. If you enable it then if the number you have transferred to has voicemail or other call forward settings on, then rather than the call being transferred again, it will be returned to you.
Consultive Transfers
To enable/disable, simply tick/untick the box. If you enable it then if the number you have transferred to has voicemail or other call forward settings on, then rather than the call being transferred again, it will be returned to you.
How to set up and use this Feature – on an IP Phone
After answering the call press the ‘Transfer’ softkey that only appears when a call is in progress. Then select if you want to make a Blind transfer or a Consultative transfer.
With either option, you only need to hang-up your Device to put the call through, though with consultative it is expected that you consult with the party first.
Devices vary, please check your device to make sure it supports this Feature.
How to set up and use this Feature – on an Application
You can turn the Call transfer feature on and off via some of our Applications. Please check the relevant Application to see if you can.
Additional information
The default setting for calls is a Consultative transfer unless your administrator has changed it, so whenever you transfer a call, you will be able to consult with the person. You can have this changed to blind transfer if you contact your administrator.
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