How this Feature will help you

To give you greater control over who can handle certain incoming calls, you can create Pickup Groups that allow any User within them to answer.

Think of it as an even more simplistic version of the Hunt Group and Series Completion Features.

Please note, while you can set up Pickup Groups on the Business Portal, Users can only use the Feature from a Device or Application with Access Codes.

How to set up and use this feature

Click on the Pickup Group settings icon on the Features page.

Then select ‘Add group’.

New Pickup Group

Type in a name for your group.

To add Users, search for their name and select them once they appear. Add all Users for that Pickup Group and hit ‘Save’.

You can go back and remove Users afterwards should you need to.

Status

After creating your group, you’ll be redirected to the main page where all your Pickup Groups will be listed. From here you can delete them, edit them, and add new ones.

How to set up and use this Feature – on an IP Phone

You can answer calls within a Pickup Group on your IP Phone using the following Feature Access Codes^:

• Dial *98 from your Device to answer an incoming call within your Pickup Group.
• Dial *33 from your Device to barge into an existing call and create a Three-way Call.

^ Unless your Administrator has changed the codes.

^^ This will be prevented if the user has enabled the feature ‘Call barge-in exempt’

How to set up and use this Feature – on an Application

The same instructions apply for an Application as an IP Phone – please see above. 

Additional information

Pickup Groups can only be created by a Service Provider, Company or Site Administrator.

Your Site can have multiple Pickup Groups, but a User can only be in one group.