To give your Users greater flexibility, Call park allows them to put a call on hold and answer it on another Device or forward it to another User’s extension. While the call is parked they can make or receive other calls and use other Features, until they or another User at your Site is ready to retrieve the parked call.
It’s great for things like continuing a call in a quieter area of the office, as with a standard hold Feature, the call can only be continued on the same Device.
Please note, Call park is only available by using the Feature Access Code and isn’t customisable from the Business Portal.
You can park a call on another Device/User’s line by placing the call on hold and using the following Feature Access Codes, providing your administrator has not changed them:
Once the call is parked on another Device/User’s line, it no longer appears on your Device and you’re free to hang up and perform other tasks. If the Music On Hold Feature is activated, the caller will hear the audio chosen for your Site.
The same instructions apply for an Application as an IP Phone – please see above.
You can only park one call at a time. When you do this, a 45-second timer is started. If you or another User hasn’t retrieved it in this time, the system determines if you’re available. If so, you’ll be alerted, and if your Device or Application is available, it will be rung too. If you are not available, the timer restarts for 10 seconds and the call remains parked. This is repeated until you are alerted, or the call is retrieved or disconnected.
We recommend you set up the Music On Hold Feature for your Site as parked callers will hear your chosen audio. If the Feature isn’t enabled, parked callers will hear silence.