Call notify (User) - JolaPhone

Call notify (User) - JolaPhone

How this Feature will help you

Call Notify lets you focus on important tasks by sending you an email alert, rather than ringing your Device, if an incoming call matches one or more of the rules you set up. The caller will still hear ringing.

You can create rules based on time and/or particular numbers, as well as all numbers allowed, so your Device rings and you get an email alert showing who’s called if you’re away from your Device.

How to set up and use this feature 

Click on the Call Notify settings icon on the Features page.


Add email

To set up the email address you’d like the alerts to go to, simply click ‘Add email’.


Then type in the address and hit ‘Save’. 


Create a new rule

First click ‘Add rule’.


Rule times

Type in a name for your rule.

There’s a default ‘Time Schedule’ of ‘All day, every day’. To create more Time Schedules, click ‘Add Time Schedule’. You can find out more about this by reading the ‘Schedules’ Feature article.

Once you’ve added and selected your Schedules, click ‘Continue’.


Rule details

You can apply the rule to ‘All phone numbers’ or ‘Selected phone numbers’. If ‘Selected phone numbers’, type the number into the field and click ‘Add another number +’ – up to a maximum of 12.

You can also choose telephone numbers that match a pattern or digit string – such as a particular area code. To replace the digits at any point in a phone number use a question mark (?), e.g. 01234 ??????.

Select to include calls from ‘Private’ and ‘Unknown’ numbers. Ticking one or both of these boxes will result in the calls being forwarded, plus you’ll get an email notification too.  

Once you’ve finished creating your new rule, simply hit ‘Save’.


Status

After creating your rule, you’ll be redirected to the main page where all your Call Notify rules will be listed. From here you can toggle a rule ‘on’ or ‘off’, delete it, edit it, and add new rules.


Additional information

Call Notify is an overlay Feature that sends you email alerts, it won’t affect your other Features such as Call Forwarding and Voicemail. 


    • Related Articles

    • Company Dashboard Page - JolaPhone

      An overview of your Company Dashboard If you are a Company Administrator then this will be your log-in landing page once you’ve completed the initial Portal Tutorial.  Alternatively, if you’re a Service Provider Administrator, you can visit a ...
    • Call hold (User) - JolaPhone

      ​How this Feature will help you You can place a call on hold, then perform another task like contacting another User, before retrieving the call afterwards. This Feature isn’t customisable on the Business Portal and is done using your Device if it is ...
    • Call transfer (User) - JolaPhone

      How this Feature will help you It gives you several transfer options, including returning the call back to you if the other User doesn’t pick up. How to set up and use this feature Click on the Call transfer settings icon on the Features page. ...
    • Shared call appearance (User) - JolaPhone

      How this Feature will help you It allows your Users to have 5-20* Devices that all display your primary line number for inbound and outbound calls. This saves you having to share multiple phone numbers with clients, making it easier for them, plus it ...
    • Call waiting (User) - JolaPhone

      How this Feature will help you So you can prioritise your calls, Call waiting allows you to answer another incoming call while you’re already on another one. Please note, this feature is only available on certain IP Phones and Applications and is ...