How this Feature will help you

To avoid missing important calls, Call forwarding allows you to create rules that will forward incoming calls to another destination if one or more of your rules is matched. For example, if you’re busy on another call or away from your primary Device.

Normal call handling applies if none of your rules are matched.

How to set up and use this feature 

Click on the Call forwarding settings icon on the Features page.

Forward all calls

To enable/disable, simply tick/untick the box. If you enable it, ‘Forward all calls’ overrides all other call forwarding options below.

If you turn it ‘on’, type in the phone number you want all calls forwarded to.

If you’d like a reminder on your primary Device that the Feature is enabled when a call is attempted, simply tick the ‘Play ring reminder’ box. Hit ‘Save’ when you’re finished.

Forward calls when busy

To enable/disable, simply tick/untick the box. If you want to enable it, please make sure the Call waiting feature is turned off.  If you turn it ‘on’, type in the phone number you want calls forwarded to when your line is busy and hit ‘Save’ when you’re finished.

Forward calls when no answer

To enable/disable, simply tick/untick the box.  

If you turn it ‘on’, first select the time period after which the call will be forwarded, then type in the forwarding phone number and hit ‘Save’ when you’re finished.

Forward calls when no service

To enable/disable, simply tick/untick the box.

If you turn it ‘on’, type in the phone number you want calls forwarded to when the service is down (connectivity to the platform is lost). Hit ‘Save’ when you’re finished.

How to set up and use this Feature – on an IP Phone

Feature access codes can be used to control the feature on a phone, please refer to the Additional information section in this article.

How to set up and use this Feature – on an Application

You can manage the Call Forwarding Feature via some of our Applications. Please check the relevant Application to see if you can.

Feature access codes can be used to control the feature on a phone, please refer to the Additional information section in this article.

Additional information

When setting these features you need to test them to ensure no other feature has overridden any of these functions.

Unless your Administrator has changed the codes, dialling the following will allow you to enable or disable these on the device if you wish, though we recommend you set these in the Business Portal:

• Call forwarding always – dial *72 to enable, *73 to disable or *21* to listen to the status of the feature.
• Call forwarding busy – dial *90 to enable, *91 to disable or *67* to listen to the status of the feature.
• Call forwarding no answer – dial *92 to enable, *93 to disable or *61* to listen to the status of the feature.
• Call forwarding no answer – dial *94 to enable, *95 to disable or *63* to listen to the status of the feature.