Call barge in exempt (User) - JolaPhone
How this Feature will help you
It stops other Users from joining your active calls if they attempt to use the Directed Call Pickup With Barge In Feature. Although, disabling it can be helpful if you’d like another User to jump in and assist you on a call.
How to set up and use this feature
Click on the Call Barge In Exempt settings icon on the Features page.
Then simply toggle the Feature ‘on’ or ‘off’.
Enabling it will stop other Users barging in on your active calls, disabling it will allow them to get through.
Additional information
This feature is ideal for users who are acting as customer service agents and might need a supervisor to assist during a call and so it is advised to leave this enable where possible.
Related Articles
Directed call pickup with barge in warning tone (User) - JolaPhone
How this Feature will help you You can stop important calls being missed by answering another User’s Device if they’re away from their desk. You can also interrupt another User’s call if you need to tell them something urgent – this can be handy for ...Company Dashboard Page - JolaPhone
An overview of your Company Dashboard If you are a Company Administrator then this will be your log-in landing page once you’ve completed the initial Portal Tutorial. Alternatively, if you’re a Service Provider Administrator, you can visit a ...Call Pickup Groups - JolaPhone
How this Feature will help you To give you greater control over who can handle certain incoming calls, you can create Pickup Groups that allow any User within them to answer. Think of it as an even more simplistic version of the Hunt Group and Series ...Call hold (User) - JolaPhone
How this Feature will help you You can place a call on hold, then perform another task like contacting another User, before retrieving the call afterwards. This Feature isn’t customisable on the Business Portal and is done using your Device if it is ...Call transfer (User) - JolaPhone
How this Feature will help you It gives you several transfer options, including returning the call back to you if the other User doesn’t pick up. How to set up and use this feature Click on the Call transfer settings icon on the Features page. ...