How this Feature will help you

It allows you to automatically hold and retrieve incoming calls without having to use a Feature Access Code.  You’ll find it really helpful if you manage lots of calls, like a receptionist, as you can send a caller to a dedicated parking station (another User account) while you talk to the right person in your Company and arrange to connect them. 

How to set up and use this feature 

Click on the Automatic Hold/Retrieve settings icon on the Features page.

To enable/disable it, simply tick/untick the box.

Hold delay

If you enable it, a ‘Hold Delay’ section appears – this is where you can input a time period for when unanswered held calls are returned to you. The default is 120 seconds, to change this click ‘Manage’.

Enter your preferred time period and hit ‘Save’.

How to set up and use this Feature – on an IP Phone

After answering the call press the ‘Transfer’ softkey that only appears when a call is in progress. Then select the type of transfer (if you have this), followed by the number for the dedicated parking station, then hang-up the device.  

How to set up and use this Feature – on an Application

The same instructions apply for an Application as an IP Phone – please see above.  

Additional information

This Feature should only be turned on if your service has a dedicated parking station (another User License) and you should ensure that no device is connected, or user features configured.  Only one call can be held at a parking station at a time.

When Automatic Hold/Retrieve is enabled, emergency calls cannot be made and no further feature access codes can be used.  Equally, this service should not be used if Group Calling Line is enabled and in use with’ Site Number’ or ‘Configurable Number’ as any returned call will automatically be placed on hold.