Accessing a Device Remotely Through RMS

RMS Platform

Applies to: Any device managed in RMS (RUTX50, RUT200, RUT901, OTD500)

What this is

RMS provides a way to reach a device's web interface (WebUI) from anywhere, without needing a public IP address, a VPN, or being on the same local network as the device. This is the quickest way to check on or configure a single device remotely, and is normally the first option to try before anything more involved.

There are two ways to reach a device this way: connecting directly, which opens the device's own login page in a new tab, or generating a shareable link, which can be sent to someone else so they can reach the device's WebUI without needing an RMS login of their own. Either way, a remote session has a hard limit of 45 minutes, after which it ends and needs to be started again.

This is a different feature from RMS VPN, which is used to permanently link whole sites together rather than reaching a single device (see the RMS VPN guide). It is also separate from the CLI icon shown alongside it in RMS, which gives command-line rather than web interface access and is not covered in this guide.

Before you start

●       The device must already be added to RMS and have an active internet connection. A device that has never connected to RMS, or that is currently offline, cannot be reached this way.

●       The device's own admin username and password are still needed to log in, the same as connecting to it locally. RMS opens the door to the device, but does not log in on your behalf.

Reaching the device

1. Log into RMS and go to Management → Devices.

Management → Devices, showing the devices list (Teltonika RMS documentation).

2. Find the device in the list. In the Actions column, look for the WebUI icon.

The Actions column for a device, showing its row of icons (Teltonika RMS documentation).

3. If the device is online and reachable, click the WebUI icon to open its options.

Connecting directly

1. Choose Connect. This opens the device's normal WebUI login page in a new tab.

2. Log in using the device's admin username and password, the same as if connecting to it locally.

Generating a shareable link

1. Choose Generate link instead of Connect.

2. Copy the link that is generated, and send it to whoever needs it, for example an on-site engineer or the customer.

3. The person opening the link still needs the device's admin username and password to log in. The link gives them a way to reach the device, not a way to skip its login.

If the device shows as not reachable

●       Check the device's Status in RMS shows as Online. A device that is Offline has lost its connection to RMS and cannot be reached this way until it reconnects.

●       If the device was recently power-cycled or has just been added to RMS, allow a few minutes for it to reconnect before trying again.

●       If the device stays Offline for longer than expected, this points to a connectivity problem at the device itself, which is a separate issue from RMS access and should be investigated on its own.

Good to know

●       Both options require the device to already be registered in RMS. A device that has not yet been added cannot be reached this way, regardless of its own connectivity.

●       Connecting directly is normally quicker for a one-off check. Generating a link is more useful when someone else, who does not have an RMS login, needs to get into the device themselves.

●       A remote session, whether opened by connecting directly or through a generated link, ends automatically after 45 minutes. For a longer piece of work, simply reopen the session from RMS once it has timed out.