Knowledge Base
Jola Knowledge Base
Recent Articles
Application Password - Reset Guide
This guide will walk you through where to find your Application username and how to reset your password. First, you will need to login to your Phone Management portal – Click Here Once Signed in, select the employee's tab and then use the search bar ...Manually Roam to different networks
The below steps will allow you to manually roam to a specific network when using a multi-network SIM Method for iPhones Go to Settings and then Carrier (or Mobile Data -> Network Selection for newer versions of iPhone) Toggle OFF the automatic mode ...Removing a SIM from an Alert
Teams DR - Call Status Codes
The SIP Trunking Platform and SIP Inbound Platform provide a lot of information about the state of calls, both successful and failed. Below is a simple guide to understanding what the status and response codes mean, both to you, and the end-user. ...SIP Call Status Codes
The SIP Trunking Platform and SIP Inbound Platform provide a lot of information about the state of calls, both successful and failed. Below is a simple guide to understanding what the status and response codes mean, both to you, and the end-user. ...
Popular Articles
Firewall settings v8
The following Ports and settings are required for the JolaPhone system to work without any issues SIP ALG SIP ALG is the number one issue that will prevent phones registering to the platform. This is a setting that is quite often turned on ...Group contact directory - how to guide
See attached instructions on how to create and save a group contact directory. Please note - creating, editing and uploading this CSV file only supported on Windows platform.Office UC quick guide - Desktop
Download the attached guide for instructions on how to use Office UC DesktopData APN Settings
Please see below the APN settings for the various different JolaMobile SIM cards: For all SIMs the Authentication Type must be set to PAP and Roaming needs to be Enabled Some customers have also seen the need to manually force their device to connect ...JolaPhone - site survey
In order to build the JolaPhone platform to the customers' needs, we require a site survey to be completed. Please download the Site Survey at the bottom of this article. There is also an accompanying help guide to assist the completion. There are a ...