Knowledge Base
Jola Knowledge Base
Recent Articles
Removing a SIM from an Alert
Teams DR - Call Status Codes
The SIP Trunking Platform and SIP Inbound Platform provide a lot of information about the state of calls, both successful and failed. Below is a simple guide to understanding what the status and response codes mean, both to you, and the end-user. ...SIP Call Status Codes
The SIP Trunking Platform and SIP Inbound Platform provide a lot of information about the state of calls, both successful and failed. Below is a simple guide to understanding what the status and response codes mean, both to you, and the end-user. ...Guide to Jola International Numbering
Introduction Jola offers international numbering for SIP Trunk and Teams Direct Routing services. We cover provisioning and numbering in over 180 countries with competitive outbound and inbound calling rates. Whether you are interested in purchasing ...Guide to Jola International Numbering v1.4
1. Introduction Jola offers international numbering for SIP Trunk and Teams Direct Routing services. We cover provisioning and numbering in over 180 countries with competitive outbound and inbound calling rates. Whether you are interested in ...
Popular Articles
Firewall settings v8
The following Ports and settings are required for the JolaPhone system to work without any issues SIP ALG SIP ALG is the number one issue that will prevent phones registering to the platform. This is a setting that is quite often turned on ...Group contact directory - how to guide
See attached instructions on how to create and save a group contact directory. Please note - creating, editing and uploading this CSV file only supported on Windows platform.Office UC quick guide - Desktop
Download the attached guide for instructions on how to use Office UC DesktopData APN Settings
Please see below the APN settings for the various different JolaMobile SIM cards: For all SIMs the Authentication Type must be set to PAP and Roaming needs to be Enabled Some customers have also seen the need to manually force their device to connect ...JolaPhone - site survey
In order to build the JolaPhone platform to the customers' needs, we require a site survey to be completed. Please download the Site Survey at the bottom of this article. There is also an accompanying help guide to assist the completion. There are a ...