Jola Cloud Solutions Ltd | Knowledge Base

Recent Articles
SOGEA (SINGLE ORDER GEA)
Introduction Openreach have announced the withdrawal of WLR, which means the traditional delivery of voice and other services across the PSTN (Public Switched Telephone Network) will come to an end. A stop sell of these services will take effect from ...
How to Cancel a Cease Request
How To Cancel a Cease Request on a SIM. It is possible to cancel a Cease Request via the Mobile Manager portal with the following instructions Once Logged into your Mobile Manager portal, search for the SIM via the ICCID or MPN This will then bring ...
How to Factory Reset Robustel Routers
The following steps work for all Robustel routers 1. Power down the device 2. Hold the Reset PIN 3. Whilst still holding the Reset Pin, turn the device power back on 4. Within 15 seconds, the lights on the front of the router will flash indicating ...
Yealink W52P - Factory Default Process
The following process can be followed to factory default a Yealink W52P handset, please note this is the manual process due to the Web Interface being locked out once the device has provisioned. Power off the unit - if powered by PoE this might mean ...
Mobile Router Ordering Guide
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Popular Articles
Firewall settings v7
The following Ports and settings are required for the JolaPhone system to work without any issues SIP ALG SIP ALG is the number one issue that will prevent phones registering to the platform. This is a setting that is quite often turned on ...
Group contact directory - how to guide
See attached instructions on how to create and save a group contact directory. Please note - creating, editing and uploading this CSV file only supported on Windows platform.
Office UC quick guide - Desktop
Download the attached guide for instructions on how to use Office UC Desktop
Data APN Settings
Please see below the APN settings for the various different JolaMobile SIM cards: For all SIMs the Authentication Type must be set to PAP and Roaming needs to be Enabled Some customers have also seen the need to manually force their device to connect ...
JolaPhone - site survey
In order to build the JolaPhone platform to the customers' needs, we require a site survey to be completed. Please download the Site Survey at the bottom of this article. There is also an accompanying help guide to assist the completion. There are a ...

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