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Jola Knowledge Base
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Robustel EV8100 - Battery Backup 4G Router
The EV8100 is part of Jola’s PSTN replacement toolkit that is designed for lift line PSTN replacement enabling customers to achieve EN 81-28 compliance. However, it is not exclusively for use in lift lines, there are multiple use-cases for this ...Multinet eSIM SMDP Order Template
Please download the attached template and once completed - please email the spreadsheet to provisioning@jola.co.uk with the subject line <Order J-Ref> - eSIM EID.JolaPhone Holiday Closure guide
Once Signed into the Phone Management portal, select the Sites tab and then select the site you wish to assign a Holiday closure schedule to From the menu found at the left of the screen, select Features Scroll down the page or use the filter to ...QR codes in Mobile Manager v1.0
Change history v1.0 – 28/11/2024 On the activations page of Mobile Manager there is the option of choosing a physical or QR SIM Physical SIMs: You need to order these in advance and assign to a customer. QR SIMs: Taken from a central pool when you ...Mobile Manager SIM Activation Lead Times
Jola SIM activation times vary based on the mobile operator. Most SIMs will activate within the “Typical Activation Time” shown below, however, in some cases, activation may take up to the maximum lead time specified. If your SIM activation exceeds ...
Popular Articles
JolaPhone - site survey
In order to build the JolaPhone platform to the customers' needs, we require a site survey to be completed. Please download the Site Survey at the bottom of this article. There is also an accompanying help guide to assist the completion. There are a ...DDNS (Dynamic Domain Name System) Over 4G
If you use a standard 4G mobile broadband SIM card in your 4G router then you will be unable to use Dynamic DNS. This is because 4G mobile network providers in the UK use Carrier-Grade NAT (CGNAT) which means that your 4G SIM connection is allocated ...Data APN Settings V1.4
V1.1 - January 2022 NB - Previous advice on this page was to not enter anything into the username and password fields for the SIMs/tariffs with this symbol ▲ below. We have updated this advice as there are some devices that will use the Mobile ...Robustel - Factory Reset Process
There are 2 methods for factory resetting Robustel Routers; Method 1 Function Operation Reboot Press and hold the RST button for 2~ 5 seconds under the operating status Restore to default Configuration Press and hold the RST button for 5~10 seconds, ...Guide to Powershell Commands for Direct Routing (Teams SBC to Microsoft 365) v15
Microsoft Teams Direct Routing Guide with PowerShell Commands V15 1. Introduction The following guide explains on how to set up Teams Direct Routing using PowerShell Commands. In order to start the process, you will need to place an order within SIP ...